Experience

Indian Railway Catering and Tourism Corporation Ltd.
• India
• 1 - 100 Employee
• Cheif Supervisor Tourism

  • Jun 2022 - Present


Indian Railway Catering & tourism Corporation

• India
• 1 - 100 Employee

• Senior Catering Inspector

  • Feb 2016 - Present

  Operational role – Complaint Section• Directly supervising and coordinating the activities of all customer service employees.• To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process. • To manage the resolution of customer complaints, within given timescales. To be the first point of contact for all customer related issues. • To liaise with the client on a weekly basis and report on the level of customer complaint resolutions. • meeting with other managers to discuss possible improvements to customer service• keeping accurate records of discussions or correspondence with customers• communicating courteously with customers by telephone, email, letter and face-to-face• Developing and maintaining productive relationships with all company staff.• Performing any other job duties as assigned by the management.• Completing all necessary paperwork. Show less

• Supervisor

  • Feb 2014 - Present

  Operational role – Procurement• Conducting low value tenders and requests for quotation taking into account whole life costing, sustainability and ethical purchasing• Review, evaluate, and approve specifications for issuing and awarding bids to suppliers through RFQ/RFP process; and manage all procurement activities including RFP’s (Request For Proposals), RFQ (Request for Quotation) • Manage the contract negotiation process, as well as ongoing supplier oversight, to ensure we enter into and maintain cost-effective & well-managed relationships with all suppliers.• Forecast procurement needs.• Build and develop relationships with key manufacturers/suppliers and customers in the hospitality• Secure (3-5) manufacturers for each product at varying costs and qualities.• Review quotations; negotiate prices, delivery terms with our manufacturers and suppliers. • Prepare purchase requisitions, approve and issues purchase orders in accordance with company policy and negotiated terms and conditions.• Maintain procurement files in orderly fashion and updated by the day.• Providing prices lists and product knowledge materials to Sales team.• Manage vendor relationships and assist in building effective partnerships with manufacturers/suppliers.• Initiate and design department policies & procedures in developing and implementing purchasing strategies for products.• Responsible for planning, developing and buying materials, parts, supplies and equipments in a timely and cost effective way; timely manner while maintaining appropriate quality standards and specifications.• Develop and review purchase requests and ensure authorization as necessary to facilitate the timely purchase of hotel supplies products. Show less



Indian Railway Catering & Tourism Corporation(IRCTC)

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Assistant Supervisor

  • Oct 2009 - Oct 2013

  Supervisory role – Catering • Supervise and participate in kitchen and dining area cleaning activities. • Resolve customer complaints regarding food service. • Train workers in food preparation, and in service, sanitation, and safety procedures. • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups. • Assign duties, responsibilities, and work stations to employees in accordance with work requirements. • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. • Control inventories of food, equipment, small ware etc, and report shortages to designated personnel. • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety. • Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets. • Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems. • Record production, operational, and personnel data on specified forms. • Develop equipment maintenance schedules and arrange for repairs. • Perform various financial activities such as cash handling, deposit preparation, and payroll. • Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services. • Specify food portions and courses, production and time sequences, and workstation and equipment arrangements. • managing the food and beverage provision for functions and events; • Supervising catering and waiting staff at functions; • planning menus in consultation with chefs; Show less



Fort Chandragupt , Jaipur

• Reservation Executive

  • Dec 2008 - Jul 2009

  • Maintain complete knowledge of and comply with all departmental policies/service Procedures/standards. • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. • Maintain positive guest relations at all times. • Resolve guest complaints, ensuring guest satisfaction. • Monitor and maintain cleanliness, sanitation and organization of assigned work areas. • Maintain complete knowledge of:-  All hotel facilities/services, hours of operation.  All guest room layouts, bed types, décor, appointments, and locations.  Room availability for any given day.  Restricted dates, rates and room types. Show less