Business Development Manager

• Nov 2021 - Present

Commercial Manager

• Nov 2018 - Nov 2021

Work Organization and Quality Control

• Oct 2018 - Nov 2018

- Quality control of service;- Personnel management;- Organization of trainings, practical training to employees;- Conflict resolution between operators and customers;- Analysis and evaluation of operator’s work;- Monitoring the regularity of customer visits;- Distribution of work sites between employees;- Organization of interchangeability;- Operative problem solving;- Conducting business correspondence, conversations;- Reporting;- Conducting an interview with the applicant for the position of the operator;- Organization of presentations;- Control of call center operation;- Development of plans for the creation of new service centers;- Participation in the organization of new projects of the Ministry Show less

Manager Operations

• Oct 2016 - Oct 2018

- Personnel management;- Conflict resolution between operators and customers;- Analysis and evaluation of operator’s work;- Monitoring the regularity of customer visits;- Organization of interchangeability;- Operative problem solving;- Conducting business correspondence, conversations;- Reporting;- Conducting an interview with the applicant for the position of the operator;

Chief Executive Director

• Apr 2017 - Jan 2018

- Strategic and operational management of the company; - Management of development, finances, projects, personnel; - Development of relations with internal clients; - Development of a development strategy, building a sales system and unique project management; - Strategic and operational management of the company; - Management of development, finances, projects, personnel; - Development of relations with internal clients; - Development of a development strategy, building a sales system and unique project management;

Head of Sales and Marketing Department

• Oct 2013 - Oct 2016

- Work with the client base, search and attract new customers; - Sales planning; - Organization of the distribution system; - Negotiations with network managers; - Conclusion of contracts for the supply of products; - Ensuring the fulfillment of planned indicators in a certain period; - Control of accounts receivable; - Staff recruitment and training; - Organization of merchandising in sales outlets and promotion of sales; - Processing requests and customer orders; - Preparation of commercial offers; - Marketing research; - Conclusion of contracts; - Logistics control; - Reporting; - Development and production of promotional materials; - Personnel management (control of the copywriter, designer, merchandisers, sales agents); - Organization and implementation of advertising campaigns Show less

Assistant Marketing Manager

• Aug 2012 - Aug 2013

- SMM marketing of “Real Group’s” web and social pages (Gallery, Gallery for Kids, Happy Land, Krusty Crab, Cinnabon, Schlotzsky); - Technical support of brand pages; - Business correspondence, conversations; - Analysis of the effectiveness of marketing activities; - Analysis of marketing activities and pricing policy of competing companies; - Reporting; - Support and development of customer base - SMM marketing of “Real Group’s” web and social pages (Gallery, Gallery for Kids, Happy Land, Krusty Crab, Cinnabon, Schlotzsky); - Technical support of brand pages; - Business correspondence, conversations; - Analysis of the effectiveness of marketing activities; - Analysis of marketing activities and pricing policy of competing companies; - Reporting; - Support and development of customer base

Project Administrator

• Oct 2009 - Apr 2011

- SMM marketing; - Editing and publishing ads; - Technical support; - Working with customers, research the needs and requests of visitors; - Monitoring the competition web sites; - Control and provision of unique content - SMM marketing; - Editing and publishing ads; - Technical support; - Working with customers, research the needs and requests of visitors; - Monitoring the competition web sites; - Control and provision of unique content