Service Delivery Coordinator

• Jan 2022 - Present

ICT Administrator

• May 2017 - Jan 2022

IT Manager

• Jan 2014 - Dec 2016

• Maintain IT Infrastructure (servers, school network, printing services, Internet connection sharing and access control); • Coordination and management of outside vendors and service providers; • Software licensing management; • Setup, administration and support of various electronic services; • Budgeting and management of IT equipment; • Maintain IT Infrastructure (servers, school network, printing services, Internet connection sharing and access control); • Coordination and management of outside vendors and service providers; • Software licensing management; • Setup, administration and support of various electronic services; • Budgeting and management of IT equipment;

IT Client Services Technician

• Nov 2012 - Dec 2013

• Provide users with Server and Desktop Operating system support, Windows, Mac OS X, Linux. • Support users with office tools, such as MS-Office and Outlook client. • Specify, install, configure and handover new PC’s and Laptops to users, as needed. • Maintain the network connectivity of the users. • Participate in the budgeting of IT equipment for the Moscow and other EMEA offices. • Support Moscow and EEMEA internal Customers • Support Moscow and EEMEA Conferencing solutions • Support mobile devices, Tablets, Phones (Android, Windows mobile, Apple iOS), etc. • Occasionally provide support to other Adobe offices. • Participate in the maintenance and upkeep of the MDC, IDC’s (Server rooms). • Participate in EMEA or Global IT rollout projects Show less

IT Specialist

• Apr 2011 - Nov 2012

• Respond to requests for technical assistance in person, via phone or e-mail from Roche employees from Russia and EEMEA (Desktop Computing, Video Conferencing & Collaboration tools, Handheld Devices) • Track and route problems & requests, document resolutions • Configure and handover equipment to users • Prepare activity reports • IT trainings for new hires • Preparing written instructions, communications for end users • Mobile devices support (iPad, iPhone, Android devices) • Respond to requests for technical assistance in person, via phone or e-mail from Roche employees from Russia and EEMEA (Desktop Computing, Video Conferencing & Collaboration tools, Handheld Devices) • Track and route problems & requests, document resolutions • Configure and handover equipment to users • Prepare activity reports • IT trainings for new hires • Preparing written instructions, communications for end users • Mobile devices support (iPad, iPhone, Android devices)

Senior IT Specialist

• Mar 2009 - Feb 2011

• IT Equipment and Infrastructure Support (ITIL), Interaction with support administrator groups (L1, L2, L3) ; • End user Support and Training;• VIP-user support, Concierge service (P&G Russia CEO and top managers); • Junior Specialists training, coaching and activity coordination;• Preparing written instructions, communications, documentation and trainings for End users and Junior Specialists;

IT Specialist

• Jul 2008 - Mar 2009