Experience

Aptean

• United States
• Software Development
• 700 & Above Employee

• Lead Professional Services Consultant

  • Apr 2022 - Present

  • Configuration planning for software implementations• Solution design • Operational process specification for end use of the system • Participation in project kick off meetings• Standardisation and improvement of configuration tasks• User story sizing for ad-hoc configuration tasks• Raising software issues with development team• Guidance for other consultants in performing their day to day tasks

• Senior Support Consultant

  • Aug 2018 - Present

  • Excellent product knowledge.• Help other team members in software implementation projects.

• Software support consultant

  • May 2012 - Present

  Operational software implementation• Operational business analysis.• Participation in the whole implementation project cycle from project planning to go live. • Software deployment (installation) on client servers. • Software configuration to meet business requirements. • User training. • Production of required documentation (user guides, installation documents, etc.). Post implementation client support. • Ongoing operational client support and help in using the software.• Help in reconfiguration of the software to meet new operational requirements. • Keeping clients up to date in terms of potentially useful software enhancements for their operation. • Defect management: Replication of the software bugs raised by the users and logging them in development system. Managing relationship with the client. Testing and deploying the fixes.• Software upgrades.• Raise and document potentially useful software enhancements. Pre-sales• Software demonstration in pre-sales process. Show less

• Senior Professional Services Consultant

  • Mar 2020 - Apr 2022

  • Role changed following reorganization of the business• The key areas of work are implementation of the software for the new clients or configuration of changes for an existing ones. • Working with Aptean routing and Scheduling and Aptean Home delivery solutions



HAVI LOGISTICS

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Senior Planner

  • Apr 2007 - Apr 2012

  Strategic Route planning, administration of IT tools of Transport department, reporting and statistics. Strategic Route planning, administration of IT tools of Transport department, reporting and statistics.


Logislita
• France
• Financial Services
• Import coordinator - Expedition of inbound freights

  • Sep 2005 - Apr 2007

TNT
• Information Technology & Services
• Data entry

  • Feb 2004 - May 2005