Experience

Cygna Labs

• United States
• Computer and Network Security
• 1 - 100 Employee

• Technical Support Engineer DDI

  • Apr 2023 - Present

  As a Technical Support Engineer DDI (DNS, DHCP, and IPAM) for VitalQIP and AMS Appliance management software, I provide exceptional technical support to clients, ensuring prompt and effective resolution of issues. With years of experience in the field, I am well-versed in troubleshooting and resolving complex technical issues related to DNS, DHCP, IPAM, and related technologies. Key Responsibilities: • Provide installation support for VitalQIP application and appliance manager AMS. • Collect and analyze logs and traces to perform deep analysis and diagnosis of technical issues on customer networks remotely. • Diagnose and resolve DNS and DHCP issues, such as queries failure, zone transfer issues, named configuration, PXE, dhcpd configuration, lease issues, and more. • Analyze and diagnose interoperability issues, product limitations, hardware/media problems, or known product discrepancies, and provide information, workarounds, or available fixes to resolve these issues. • Perform lab replication of bugs/defects in VitalQIP DDI and VitalQIP Appliance Management Software that are reported by IPAM engineers to find workarounds, raise defects and RFEs (Request for Enhancements) to development team. • Participate in the analysis and follow-up of recurring problems common to all projects, to identify opportunities for improvement and recommend solutions. • Troubleshoot problems on Windows and Linux/Unix servers, as well as databases Sybase and Oracle for VitalQIP. • Perform VitalQIP administration tasks to ensure optimal performance and stability. Show less



Nokia

• Timisoara

• Technical Support Engineer DDI

  • Jun 2017 - Apr 2023

  VitalQIP DDI and Appliance Management Software • Provide installation support for VitalQIP application and appliance manager AMS. • Collecting logs and traces and realize deep analysis and diagnosis by remote connection on customer networks; • Troubleshooting DNS issues (queries failure, zone transfer issues, named configuration, etc.) • Troubleshooting DHCP issues (PXE, dhcpd configuration, lease issues, etc.) • Analyze and diagnose interoperability issues, product limitations, hardware/media problems, or known product discrepancies. Provide information, workarounds, or available fixes to resolve these issues. • Performing lab Replication of bugs/defects in VitalQIP DDI and VitalQIP Appliance Management Software that are reported by IPAM engineers to find work-arounds, raise defects and RFEs (Request for Enhancements) to development team. • Participates in the analysis and follow-up of recurring problems, common to all projects. • Troubleshoot problems on operating systems Windows server and Linux/Unix servers • Troubleshoot problems on databases Sybase and Oracle for VitalQIP • VitalQIP - administration Show less



IBM Romania

• Timisoara

• IT cloud security administrator

  • Apr 2016 - Jun 2017

  Implementing and maintaining security controls to protect cloud-based systems and data, such as firewall configurations, intrusion detection and prevention systems, and encryption technologies. Monitoring cloud-based systems for security threats and vulnerabilities, and taking appropriate action to mitigate those threats. Conducting regular security assessments of cloud-based systems and applications to identify vulnerabilities and risks, and implementing remediation measures as needed. Providing training and guidance to other team members on cloud security best practices and procedures. Collaborating with other teams, such as network administrators and application developers, to ensure that cloud-based systems and applications are designed and implemented with security in mind. Show less



Deltatel - Alcatel-Lucent contractor

• Timisoara

• Technical Support Engineer

  • Jul 2015 - May 2016

  • Alcatel-Lucent contractor • Provide installation support for VitalQIP application . • Collecting logs and traces and realize deep analysis and diagnosis by remote connection on customer networks; • Analyze and diagnose interoperability issues, product limitations, hardware/media problems, or known product discrepancies. Provide information, workarounds, or available fixes to resolve these issues. • Participates in the analysis and follow-up of recurring problems, common to all projects. • Troubleshoot problems on operating systems Windows server 2008 R2 , 2012 , Red hat 6.5, Fedora. • Troubleshoot problems on databases Sybase and Oracle for VitalQIP. • VitalQIP - administration Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• IT Support Specialist

  • Apr 2014 - May 2015

  - SCCM system center configuration manager administration - deploying applications and updates on network using SCCM - windows deployment services administration - update and customize image with different application on WDS server for unattended installation of windows. - installation of operating systems and applications - help desk windows 7, microsoft office , sap client application,vpn connection - troubleshooting system and network problems and diagnosing and solving hardware or software faults; - printers and print server administration - active directory administration - basic network administration on juniper switches like changing a port, or changing a vlan, Show less



SC SYS R&C SRL

• Drobeta Turnu Severin

• IT System Engineer

  • Jul 2011 - Jul 2013

  Sales and service computers and peripherals: - Assembly / disassembly computers - Installation, configuration, data recovery - Web design, web site management of company's online sales - Advising clients on the online shop by phone or email - Programming Php + MySql , javascript, html5, css, flash. - outsourcing for various local comapanies(INS, Unicredit, Volksbank,CEC,Kaufland,) Sales and service computers and peripherals: - Assembly / disassembly computers - Installation, configuration, data recovery - Web design, web site management of company's online sales - Advising clients on the online shop by phone or email - Programming Php + MySql , javascript, html5, css, flash. - outsourcing for various local comapanies(INS, Unicredit, Volksbank,CEC,Kaufland,)