Rimaz Ahamed
Technical Support Engineer at ACUTEC- Claim this Profile
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Bio
Experience
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ACUTEC
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support Engineer
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Jul 2022 - Present
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Inbay
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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System Engineer
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Sep 2019 - Jun 2022
Key result areas as a part of Managed Service Provider Company: • Planning, designing, installing, configuring, maintaining and troubleshooting RMM Platforms • Troubleshooting server related issues • Project reports preparation • Remote desktop support to clients from USA, Canada, UK and Australia • Key areas: ▪ Installation, configuration of Windows Servers ▪ N-central, Datto RMM, Connectwise Automate optimization ▪ Project review presentations Key result areas as a part of Managed Service Provider Company: • Planning, designing, installing, configuring, maintaining and troubleshooting RMM Platforms • Troubleshooting server related issues • Project reports preparation • Remote desktop support to clients from USA, Canada, UK and Australia • Key areas: ▪ Installation, configuration of Windows Servers ▪ N-central, Datto RMM, Connectwise Automate optimization ▪ Project review presentations
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24/7 Techies
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support Engineer
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Sep 2018 - Sep 2019
• Planning, designing, installing, configuring, maintaining and troubleshooting of Network projects from the beginning to end • Maintaining, supporting and troubleshooting the already completed Network projects within the support and warranty period • Creating and maintaining documentation • Remote desktop support to clients from USA, Canada, UK and Australia • Key areas: ▪ Installation, configuration of Windows/ Mac devices ▪ Diagnosis of network related issues and troubleshooting ▪ 24/7 support on call/chat and online session Show less
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Alpha Data
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United Arab Emirates
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IT Services and IT Consulting
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700 & Above Employee
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Radio & Wireless Engineer
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2014 - Sep 2016
Firetide Antenna Installation Sub10 RF Alignment Access Points Installation and Configuration Firetide Antenna Installation Sub10 RF Alignment Access Points Installation and Configuration
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Education
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2022 - 2023
Northumbria University
MSc, Cyber Security -
2017 - 2021
University of Wolverhampton
BSc Hons in Computer Networks -
Royal College Colombo
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