Experience

Immigration, Refugees and Citizenship Canada / Immigration, Réfugiés et Citoyenneté Canada

• Government Administration
• 700 & Above Employee

• a/Advisor to the Chief Data Officer

  • May 2021 - Present

  Ensure effective communication and positive relationships with DMO, ADMO and other DGOs * Coordinate the work flow and ensure timely deliverables by assigning and following up on tasks horizontally and vertically via CDO DGO general mailbox * Monitor and update The CDO Bring Forward System (BFM) on a daily basis to keep track of the various divisions deliverables to the DG * Maintain the DG Tracker on a daily basis with info triggered by the BFM to make sure the DG is following up on his own deliverables * Coordinate the delivery of Briefing notes and memos to ADMO, DMO using WEB CIMS * Synchronize the delivery of data request for briefing books and AD HOC requests for the briefing unit/ ADMO /MINO * Coordinate ATIP requests for CDO in a timely manner

• Chief Data Officer Branch

  • Dec 2018 - May 2021

  Manage, coordinate and prioritize information flowing into and out of the Director General’s office (DGO) * Organize the Director General agenda: schedule and arrange details of in-house meetings and prepare agenda for multi-party conference calls * Monitor The Director General Bring forward system to assist the DG in meeting his deadlines and deliverables : such as Briefing note to the Minister/DM/ Library of Parliament and others * Synchronize the delivery of data request for briefing books and AD HOC requests for the briefing unit/ ADMO /MINO * Prepared travel arrangements, travel authority requests and travel expenses claim report for the Director General when required *Process ATIP requests * Provide advice and functional guidance to directors, senior managers and administrative staff * Prepare and process a variety of documents using applications from the Microsoft Suite * maintain the DGO’s administrative systems, procedures and filing systems, including a bring forward system (BF) to follow up on action items while ensuring the proper management of GCDocs’ files and folder for the DGO. Process ATIP requests

• Finance Officer/I nternational and Intergovernmental Relations

  • May 2018 - Nov 2018

  ▪ Monthly budget control and follow-up, verification and reconciliation of financial commitments, including variance reports▪ Monthly/Quarterly reporting on specific initiatives and investment budgets▪ Allocation of Branch responsibility center budgets▪ Provide advice on contracting, from how to, to processing the forms, to inputting in SAP▪ Input SAP commitments for all Branch expenditures▪ Preparation and follow-up/close-outs of PAYEs



Treasury Board of Canada Secretariat

• Canada
• Government Administration
• 700 & Above Employee

• Outreach and Engagement Advisor

  • Dec 2016 - Apr 2018

  o Promote the GCtools ( GCconnex, GCpedia, Gcintranet , Gcdirectory and GCcollab ) at various gov wide initiative events.o Prepare and deliver in-person and virtual presentations to departments to showcase the benefit that our users derive from using the Gctools. o Prepare and facilitate Gctools hands on Workshops to help our users gain more confidence while using the GCtools.o Host Kiosks at various events to create awarness about the GCtools and follow up with interested users to keep the momentum going .o Assist the Gctools users with questions or concerns while onboarding on the Gctools via various means as need be to make the transition to using the Gctools as enjoyable and smooth as possible.

• User Support Officer

  • Apr 2014 - Dec 2016

  Provide high level of user support to hundreds of Public Servants within Canada and abroad who access the government of Canada collaboration platforms : GCconnex and Gcpedia , to satisfy their business needs o Deliver excellent customer service by providing, fast, efficient and friendly service to the GCTools users who experience issues while working on these platforms o Replied to approximately 6750 queries from May 2014 to Nov 2015, with 81% replies provided during the same day, and 91% of replies within one business dayo Provided recommendation to management on ways to improve the tools and make them more user friendly: o Gcpedia & GCconnex registration page enhancements o System messaging enhancement to reflect the real issue and direct user to the right action o Provide updates to the tutorial page of GCconnex to reflect common user’s issue and provide solutionso Improved the reporting system of the help desk stats for GCconnex and Gcpediao Created an e-filing folder system for the help desk emails which consist of grouping them by categories ex: log in , registration, technical issues and otherso Created a monthly stats excel workbook, to track the users help desk stats related to the various types of problems that users are facing to better understand the source of the problem in order to be able to correct it. o Produced a frequently asked questions document for help desk common issues for both platforms : GCconnex & GCpediao Developed and implemented new ideas to enlarge the user base for GCconnex which consists of featuring high level groups on the main group page of the platform



Citizenship and Immigration Canada / Citoyenneté et Immigration Canada

• Government Administration
• 700 & Above Employee

• Administrative Assistant

  • Jan 2013 - Mar 2014

  Performed various administrative duties for three Branches: Research & Evaluation, Refugee Affairs and Strategic Policy and Planning consisting of a total of 225 employees within the Strategic program and Policy Sector:Coordinated the following activities for 225 employees: o Training o Second language Testingo Security and access ID Card o Employees' performance evaluationo Various HR duties

• Administrative Assistant- Director General Office

  • Feb 2009 - Jan 2013

  o Responded courteously and efficiently, to various queries from public servants and from the general public by phone, email and in person in the official language of their choice .o Organized the Director General agenda: scheduled and arranged details of in-house meetings and prepared agenda for multi party conference calls.o Monitored The Director General Bring forward system to assist the DG in meeting his deadlines and deliverables :such as Briefing note to the Minister/DM/ Library of Parliament and otherso Synchronized the delivery of data request for briefing books and AD HOC requests for the briefing unit/ ADMO /MINO.o Created a new filing system in DGO by merging some files and deleting others and ensured the update of the system on an ongoing basis



Hotel Saint Daniel

• Sales Manager

  • Dec 1999 - Jan 2003

  • Solicited new accounts to meet/exceed revenue goals • Managed client inquires with the intent of generating business opportunities • Maintained good working relationships with existing clients while exploring ways to increase revenue • Directed sales calls and coordinated key sales initiatives (i.e. Sales blitzes, tradeshows) • Conducted site visits to potential clients in accordance with the Hotel’s policies • Participated in weekly sales meetings and daily business review meetings • Participated in industry and community organizations representing business opportunities for the Hotel •followed up with clients post event to solicit repeat business •Assisted the Director of Sales & Marketing in preparation of the annual business plan and the development of sales objectives and strategies



Hotel Saint Daniel ****

• Front Office Manager

  • Jan 1997 - Dec 1999

  o Managed the operation in the front office department o Recruited, trained and supervised a team of 10 employees (6 receptionists, a night auditor and 2 telephone operators) o Used judgement in resolving problems efficiently o Controlled bookings and reservations procedures, efficiently o Fostered and maintained excellent client relationships and processed remittance for various travel agencies and corporate accounts o Managed the operation in the front office department o Recruited, trained and supervised a team of 10 employees (6 receptionists, a night auditor and 2 telephone operators) o Used judgement in resolving problems efficiently o Controlled bookings and reservations procedures, efficiently o Fostered and maintained excellent client relationships and processed remittance for various travel agencies and corporate accounts