Rilla Bush

IT Servicedesk Coordinator at Vi-Jon
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Contact Information
us****@****om
(386) 825-5501
Location
Nashville Metropolitan Area

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5.0

/5.0
/ Based on 2 ratings
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Wendy Craven, MD

Rilla is very focused and succssful at handling IT occurrences. She listens attentively and clearly communicates a course of action that should be implemented to lead to a desirable end. She displays professionalism, technical expertise, and an efficient demeanor towards her projects.

Neva Beechum

Rilla has a commitment to customer service that is the best. When I call IT I want Rilla to answer the phone because I know my issue will get resolved efficiently and with the upmost courtesy.

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Experience

    • United States
    • Consumer Goods
    • 300 - 400 Employee
    • IT Servicedesk Coordinator
      • Jul 2007 - Present

      Provided computer help desk support and technical training on hardware/software to end users. Identify, troubleshoot and repair hardware, software and network issues for 500+ employees company wide. Answer the helpdesk phone for associate support, remote to associates computers and install software, or troubleshoot issues such as email, network, printers, software, etc on a daily basis. Repair all broken hardware such as desktop computers, laptops, printers. Offer cell phone support and repair. Image new and returned desktops and laptops with standard company required software using SCCM. Participate in on-call rotation for 7 days on a monthly basis to provide 24 hour support to company associates. Create and update network accounts using Active Directory, Provide support using Documented help desk tickets/resolutions, and provided overall assistance in daily administration. Performed set-up, break-down, and transport of equipment on an as-needed basis. Show less

    • United States
    • Consumer Goods
    • 300 - 400 Employee
    • QA Specialist
      • Dec 2006 - May 2007

      Maintain company wide Standard Operating Procedures database with MS Access program. Maintain SOP Training Database by entering Employee's training. Addition, removal and transfers of employees in Training Database. Perform Annual Product Reviews on all Drug/Drug Cosmetic formulas for the months as required. Create, Change, Delete SOP's as required. Maintain Master Data in SAP on a Daily basis. Key in Rejections/PVR's/CPVR's as required. Maintain SOP and FORM's Annual Reviews.

    • Cost Accounting Clerk
      • 2000 - 2007

      Roll Costs in SAP for the Cost Accounting Department

    • Conversion Analyst
      • Jan 1996 - Jan 1999

      Provided PCC (Product Conversion Committee) detailed notes and art schedule for package labels. Originated requests for inventory disposal documents and tracked on a weekly and monthly basis for disposal of obsolete finished products and package labels. Received, processed, and distributed sku (finished product) reclassifications to all required parties. Scheduled monthly meeting for Product Conversion Committee to update product conversion process. Provided administrative support to product conversion department by scheduling meetings, distributing mail as well as system generated reports, created and maintained departmental files and monthly calendar. Show less

    • Ireland
    • Manufacturing
    • 700 & Above Employee
    • Administrative Assistant-Director of Operations/Continuous Improvement
      • Jan 1994 - Jan 1996

      Provided administrative support to the Operations Division, Executive Committee, and Continuous Improvement Committee. Generated weekly reports and monthly graphs for performance summary for 20-25 production lines for 3 shifts. Updated action plans for new MRP II computer system (Data 3), as well as other related communication documents. Updated notes in spreadsheet format for all production task force committees on a monthly or as needed basis. Participated in internal training programs for software such as Quattro Pro and Word Perfect. Created layout for Advantage (team oriented) newsletter and provided support to Advantage project. Compiled the (IOQ) Index of Organizational Quality and distributed monthly. Maintained EXCEL (employee profit sharing payout program) performance reports, and performed calculations on weekly report. Recorded Tracking of individual and group training sponsored by the continuous improvement department. Cross-trained to fill in absence of the Executive Secretary. Show less

    • Manufacturing
    • 1 - 100 Employee
    • Preventive Maintenance Clerk
      • Jan 1993 - Jan 1994

      Created and printed monthly schedule of production and non-production lines due for preventive maintenance. Tracked via computer system all equipment being scheduled and worked on by preventive maintenance for 20-25 production lines, 3-4 pieces of equipment, for 3 shifts. Received maintenance work orders from all other departments, and create workable schedule for technicians to fulfill requests. Provided administrative support to the department by performing general office duties.

    • Compounding Clerk
      • Jan 1989 - Jan 1993

      Reconciled and maintained over 500 raw materials files by collecting receivers, crediting/debiting raw material amounts in computer system after utilization. Verified accurate formula weights were used for production on paperwork by proofing batch records. Distributed documents such as master formulation records, product approvals, and other related reports. Tracked assigned information related to product formulation, batch sizes and disposal, corrections, and formula rejections. Provided administrative support to compounding department with general office duties. Show less

    • Quality Assurance Inspector
      • Jan 1987 - Jan 1989

      Performed hourly production line quality checks on 5-8 lines. Ensure quality specifications were met by weighing and visually inspecting finished products.

    • Production Line Operator
      • Jan 1986 - Jan 1987

      Knowledgeable in maintaining and monitoring all production lines within the company. Responsibilities consist of checking labels for accuracy and position on the product, and ensuring bottle caps do not leak. Corrected shipping case for packaging and verified accuracy of stencil information on outside of shipping case.

Education

  • Oakland High School
    Diploma
    1978 - 1980
  • Riverdale High School
    1976 - 1978

Community

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