Riley Wood
Supervisor Specialist at Advance Health- Claim this Profile
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Topline Score
Bio
Brandon Martin
Please let this serve as recommendation for Riley Wood as a prime candidate for a leadership position within your organization. Riley is a take-charge self-starter who is able to present creative ideas and communicate the benefits. He has successfully developed several processes for our department that have resulted in increased production and performance. He demonstrates technical and analytical skills, knowledge and abilities that will make him a valuable employee with any organization. He is a hard-working, dependable, knowledgeable individual that I consider to have been a true asset to myself, my development, the department and the company overall. In my assessment he displays the tenacity, organization, confidence, and professionalism necessary to fulfill leadership roles. I was honored to work alongside Riley and I have always been impressed by his admirable personal qualities. He was monumental into my development as a new supervisor during his mentorship. I firmly confirm that he will make an invaluable addition to any team.
Brandon Martin
Please let this serve as recommendation for Riley Wood as a prime candidate for a leadership position within your organization. Riley is a take-charge self-starter who is able to present creative ideas and communicate the benefits. He has successfully developed several processes for our department that have resulted in increased production and performance. He demonstrates technical and analytical skills, knowledge and abilities that will make him a valuable employee with any organization. He is a hard-working, dependable, knowledgeable individual that I consider to have been a true asset to myself, my development, the department and the company overall. In my assessment he displays the tenacity, organization, confidence, and professionalism necessary to fulfill leadership roles. I was honored to work alongside Riley and I have always been impressed by his admirable personal qualities. He was monumental into my development as a new supervisor during his mentorship. I firmly confirm that he will make an invaluable addition to any team.
Brandon Martin
Please let this serve as recommendation for Riley Wood as a prime candidate for a leadership position within your organization. Riley is a take-charge self-starter who is able to present creative ideas and communicate the benefits. He has successfully developed several processes for our department that have resulted in increased production and performance. He demonstrates technical and analytical skills, knowledge and abilities that will make him a valuable employee with any organization. He is a hard-working, dependable, knowledgeable individual that I consider to have been a true asset to myself, my development, the department and the company overall. In my assessment he displays the tenacity, organization, confidence, and professionalism necessary to fulfill leadership roles. I was honored to work alongside Riley and I have always been impressed by his admirable personal qualities. He was monumental into my development as a new supervisor during his mentorship. I firmly confirm that he will make an invaluable addition to any team.
Brandon Martin
Please let this serve as recommendation for Riley Wood as a prime candidate for a leadership position within your organization. Riley is a take-charge self-starter who is able to present creative ideas and communicate the benefits. He has successfully developed several processes for our department that have resulted in increased production and performance. He demonstrates technical and analytical skills, knowledge and abilities that will make him a valuable employee with any organization. He is a hard-working, dependable, knowledgeable individual that I consider to have been a true asset to myself, my development, the department and the company overall. In my assessment he displays the tenacity, organization, confidence, and professionalism necessary to fulfill leadership roles. I was honored to work alongside Riley and I have always been impressed by his admirable personal qualities. He was monumental into my development as a new supervisor during his mentorship. I firmly confirm that he will make an invaluable addition to any team.
Experience
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Advance Health
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Supervisor Specialist
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Nov 2014 - Present
• Manage 30+ call center agents for our sales department. • Exceed daily, weekly and monthly quotas for team goals. • Training and side by sides with new hire agents along with conducting daily call monitoring’s and providing feedback and coaching sessions. • Responsible for developing many training and process documentation to assist Call Center Supervisor. • Coaching and providing feedback on agents not meeting monthly quotas. • Process and review daily attendance tracker, disposition tracker and error log. • Reviewed calls for trends, ensuring agents provided exceptional service and followed policies, procedures, and regulatory compliance. Provided verbal and written feedback. • Took part in the interviewing, hiring, training and evaluation process. • Participated in various projects as assigned as well as Performed all other duties as directed by manager. • Took escalated calls, in order to ensure issue resolution and customer satisfaction. Show less
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Bench Marketing
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Advertising Services
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1 - 100 Employee
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Project Coordinator
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May 2014 - Aug 2014
• 100 B2B calls per day • Quota driven • Marketing benches and signs for local golf courses • Top performing sales representative • High volume outbound calling • 100 B2B calls per day • Quota driven • Marketing benches and signs for local golf courses • Top performing sales representative • High volume outbound calling
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VIP Communications
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Telecommunications
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1 - 100 Employee
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Lead Sales Associate
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Jan 2010 - Feb 2012
• Created new business by opening International calling accounts through sales from phone calls • Responsible for training and supporting new members of sale team in all aspects of sales role • Received multiply awards for having the top sales of the quarter. • Backed by excellent interpersonal skills and a commitment to customer service that has been described as "second-to-none" by employers. • Created new business by opening International calling accounts through sales from phone calls • Responsible for training and supporting new members of sale team in all aspects of sales role • Received multiply awards for having the top sales of the quarter. • Backed by excellent interpersonal skills and a commitment to customer service that has been described as "second-to-none" by employers.
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Interstate Subscription Services
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Traveled across US
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Sales Manager
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Oct 2008 - Nov 2009
• Managed team of twelve. • Door to door sales. • Developed new business for company by increasing magazine sales from door to door selling. • Responsible for training and supporting new members of sale team in all aspects of sales role. • Managed books of new recruit’s profits. • Managed team of twelve. • Door to door sales. • Developed new business for company by increasing magazine sales from door to door selling. • Responsible for training and supporting new members of sale team in all aspects of sales role. • Managed books of new recruit’s profits.
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Community
