Riley Sullivan
Desktop Support Specialist at HechtSolberg- Claim this Profile
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Topline Score
Bio
Credentials
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Information Systems Technology
Electronics Technicians AssociationDec, 2012- Sep, 2024
Experience
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HechtSolberg
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United States
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Law Practice
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1 - 100 Employee
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Desktop Support Specialist
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Mar 2016 - Present
Provide support on desktop computers running Microsoft's Windows operating systems, Microsoft's Office Suite (Word, Excel, Outlook), and hardware/peripherals (printers, copiers, IP phones), for the attorney's and staff of a medium-sized law office. Provide support on desktop computers running Microsoft's Windows operating systems, Microsoft's Office Suite (Word, Excel, Outlook), and hardware/peripherals (printers, copiers, IP phones), for the attorney's and staff of a medium-sized law office.
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Best Buy
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Retail
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700 & Above Employee
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Advanced Repair Agent (Geek Squad)
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Jun 2013 - Jul 2016
Troubleshooting client's computers, run diagnostics and repair Windows and Mac OS X machines. Troubleshooting client's computers, run diagnostics and repair Windows and Mac OS X machines.
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Pick Up Stix
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United States
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Restaurants
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1 - 100 Employee
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Shift Supervisor
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Feb 2010 - Jun 2013
Trained and supervised employees in all aspects of customer service operations, including taking orders, operating cash registers, making product recommendations, and preparing meals. Responsible for creating daily sales reports and completing bank deposits. Managed inventory by receiving, tracking, and ordering supplies. Built and sustained customer base by addressing complaints in a friendly and professional manner while offering immediate solutions focused on customer satisfaction. Trained and supervised employees in all aspects of customer service operations, including taking orders, operating cash registers, making product recommendations, and preparing meals. Responsible for creating daily sales reports and completing bank deposits. Managed inventory by receiving, tracking, and ordering supplies. Built and sustained customer base by addressing complaints in a friendly and professional manner while offering immediate solutions focused on customer satisfaction.
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Education
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2012 - 2012
Advanced Training Associates
Certificate of Completion, Information Systems Technology -
2008 - 2009
Southwestern College
Community
