Experience

League of American Bicyclists

• United States
• Public Safety
• 1 - 100 Employee

• Education & Outreach Assistant

  • Jan 2022 - Present

  • Serving as policy contact for state and local advocates attending the National Bike Summit• Collaborating with 43 State Coordinators to set up 242 congressional meetings for 386 National Bike Summit attendees• Responding to emails and phone calls related Smart Cycling and League Cycling Instructor (LCI) educational programs• Creating and scheduling LCI Seminar reports in Salesforce to be sent out to staff, Cycling Coaches, and Site Facilitators• Compiling, analyzing, and presenting on demographic information related to National Bike Summit and LCI Seminars



Bicycle Transit Systems

• Truck Transportation
• 1 - 100 Employee

• Marketing & Outreach Coordinator

  • Jul 2018 - Oct 2021

  • Organized staff attendance & support of 120+ events for Philadelphia’s bike share system, Indego• Hired, trained, scheduled, and supervised team of Brand Ambassadors; 8 individuals in total• Facilitated logistics for equity-focused educational programs as part of Better Bike Share Partnership (BBSP)• Led development of guides & toolkits used by BBSP as models for bike share systems across U.S.• Represented Indego on national level through monthly BBSP grant recipient cohort meetings• Oversaw cross-organizational/departmental projects and meetings• Coordinated distribution of 1,500+ PPE care packages to 23 organizations/events for community dispersal• Served on 3 committees; BOOST (Diversity, Equity, Inclusion & Justice), Safety, and Social• Developed 3 neighborhood ride guide web pages based on existing materials and community input• Authored 6 SOP documents, cataloging event selection/coordination/execution/evaluation processes• Expanded depth of metrics for evaluating impact of events team through implementation of post-event form• Guided development of video assets, including rider spotlight and learn to ride instructions• Maintained inventory of promotional materials, handling purchasing and organization of all items• Gathered information and wrote content for various grant reports• Liaised translation of printed & digital assets in 4 languages, consulting community members in revisions• Supported selection process of BBSP Living Lab and Challenge Grant recipients• Advocated for and supported greater intentionality around recruitment processes to increase diversity• Managed expenses associated with payroll, event fees, swag orders, and translation of materials

• Customer Service Representative

  • May 2017 - Jul 2018

  • Corresponded with customers for 11 bike share systems via omnichannel communication; 3,200+ tickets• Inspired customers to become and remain passholders and created lasting positive impressions• Made patrons feel valued while resolving root cause of their contacts; 96% average satisfaction rating• Coauthored Frequently Asked Question section for Indego Bike Share’s website• Provided clear, thorough documentation for all client interactions and steps taken to resolve issues• Promoted from Street Team Member in October 2017; supported 25+ events/outreach opportunities



FringeArts

• United States
• Entertainment
• 1 - 100 Employee

• Front of House Manager

  • Apr 2015 - Jul 2018

  • Supervised facility operations for multidisciplinary contemporary arts performances in 232-seat theatre• Generated Front of House reports detailing production notes, ticket sales, attendance, and responses• Acted as liaison between front of house staff, stage manager, tech crew, and performers • Supervised facility operations for multidisciplinary contemporary arts performances in 232-seat theatre• Generated Front of House reports detailing production notes, ticket sales, attendance, and responses• Acted as liaison between front of house staff, stage manager, tech crew, and performers



Theatre Exile

• United States
• Performing Arts
• 1 - 100 Employee

• Front of House Coordinator

  • Sep 2017 - May 2018

  • Shaped, developed, and maintained Front of House procedures for nonprofit theater company• Conducted hiring, training, and overseeing of Front of House Managers and Box Office Associates• Supervised box office ticket sales; made guests feel welcome and answered any questions they had • Shaped, developed, and maintained Front of House procedures for nonprofit theater company• Conducted hiring, training, and overseeing of Front of House Managers and Box Office Associates• Supervised box office ticket sales; made guests feel welcome and answered any questions they had



Five Rivers MetroParks

• United States
• Recreational Facilities
• 100 - 200 Employee

• Community Events Specialist

  • 2014 - 2014

  • Functioned as on-site host and liaison for community programs and facility rentals with up to 1,000+ people• Booked, scheduled, and coordinated 115 days of lunch entertainment with 36 different musical acts• Constructed and ensured execution and uploading of vendor contracts totaling over $15,000• Directed set-up/tear-down for concerts, festivals, fitness programs, and charity fundraisers • Assisted in the communication of concerns and complaints of the public, volunteers, and user groups



The Neon Cinema & Café

• Ticket Agent

  • 2013 - 2014

  • Delivered prompt and courteous ticket/beverage/food service with customer-focused attitude• Maintained clean and organized environment at independent movie theatre/coffee house/bar• Continually developed detailed knowledge base of featured/upcoming films and product recipes • Supplied information and clarification to customers’ questions, both in person and over the phone• Provided support for Dayton, Ohio’s largest film festivals • Delivered prompt and courteous ticket/beverage/food service with customer-focused attitude• Maintained clean and organized environment at independent movie theatre/coffee house/bar• Continually developed detailed knowledge base of featured/upcoming films and product recipes • Supplied information and clarification to customers’ questions, both in person and over the phone• Provided support for Dayton, Ohio’s largest film festivals



Cityfolk

• United States
• Interior Design

• Festival Coordinator

  • 2013 - 2013

  • Facilitated operations for 3-day multicultural music & arts festival, attended by 6,200+ people• Trained and supervised volunteers responsible for admission and music & merchandise sales • Handled volunteer signup/ticket sales in office, by phone, and online; maintained associated databases• Initial point of contact for incoming calls and office visits; answered inquiries and directed accordingly• Designed and managed event material, including map, online media, and interactive cultural art project• Supported marketing and audience development through mailings, social media, and email blasts



University of Dayton - Housing & Residence Life

• Neighborhood Fellow

  • 2012 - 2013

  • Planned/promoted variety of programs for as many as 500+ students/faculty/community members• Organized event entertainment/catering/logistics; working both independently and with committee• Cultivated relationships with 47 residents, ensuring community engagement and prosperity• Disseminated information and served as liaison between Student Body and Housing & Residence Life

• Technician

  • 2011 - 2012

  • Set up/tore down/operated tech for musical events, lectures, and film screenings in variety of locations• Assistant sound operator for 15 professional music ensembles ranging from 2 to 20 performers• Furnished superior customer service and technology support at events, IT help desk, and in classroom

• Artist-in-Residence

  • 2011 - 2011

  • Composed and produced permanent sound installation for main staircase of Roesch Library• Partnered with visual and performance artists to create unique multi-faceted aesthetic experience• Raised additional $3,000 beyond initial budget of $250 in order to complete project



Blue Sky Project

• Non-profit Organizations

• Event Coordinator / Social Media Specialist

  • 2012 - 2012

  • Aided in planning/installation/removal of 10+ arts exhibitions, each viewed by as many as 50 people• Managed organization’s website, online newsletters, and various social media outlets• Authored articles for publication with media sources based on individually conducted interviews• Performed as personal assistant to 5 professional, multidisciplinary artists from around United States • Aided in planning/installation/removal of 10+ arts exhibitions, each viewed by as many as 50 people• Managed organization’s website, online newsletters, and various social media outlets• Authored articles for publication with media sources based on individually conducted interviews• Performed as personal assistant to 5 professional, multidisciplinary artists from around United States