Experience

Modern Basic Cosmetics

• Canada
• Cosmetics
• 1 - 100 Employee

• Senior Client Care Concierge

  • Feb 2021 - Present

  - Interacting team members across departments to research and resolve clients issues- Finalizing sales, processing payments, and scheduling deliveries- Answering clients questions via telephone, email, and live chat services - Interacting team members across departments to research and resolve clients issues- Finalizing sales, processing payments, and scheduling deliveries- Answering clients questions via telephone, email, and live chat services



National Olympic Committee of Japan

• Administrative Assistant

  • Jul 2019 - Jan 2020

  - In charge of logistics for all the needs of delegates and Olympic athletes during the Tokyo Olympic Test Events; the FIVB Beach Volleyball World Tour, Ready Steady Tokyo 2020 Wrestling, Boxing, BMX, and 2020 Lausanne Youth Winter Olympics- Managed data and documents, created reports and team scores for the selection process- Coordinated and processed invitational letters for visa processing - In charge of logistics for all the needs of delegates and Olympic athletes during the Tokyo Olympic Test Events; the FIVB Beach Volleyball World Tour, Ready Steady Tokyo 2020 Wrestling, Boxing, BMX, and 2020 Lausanne Youth Winter Olympics- Managed data and documents, created reports and team scores for the selection process- Coordinated and processed invitational letters for visa processing



Hotel Okura Macau

• Hospitality
• 1 - 100 Employee

• VIP Concierge

  • Jun 2017 - Mar 2019

  - In charge of VIP guests services; organizing and performing site-inspection tour- Professionally resolved all customer concerns while prioritizing their satisfaction- Created daily reports using Microsoft Excels- Awarded the Okura Star Award twice in recognition of the excellent service - In charge of VIP guests services; organizing and performing site-inspection tour- Professionally resolved all customer concerns while prioritizing their satisfaction- Created daily reports using Microsoft Excels- Awarded the Okura Star Award twice in recognition of the excellent service



Ace Inn Shinjuku

• Concierge

  • Sep 2014 - Sep 2016

  - Swiftly responded to room requests and other inquiries made via websites, email, or telephone- Greeted and assisted guests while managing the check-in/check-out process, and gathered information as much as possible to create a unique experience - Swiftly responded to room requests and other inquiries made via websites, email, or telephone- Greeted and assisted guests while managing the check-in/check-out process, and gathered information as much as possible to create a unique experience