Customer Experience Director

• Jun 2018 - Present

I am The Customer Experience Bloke and I deal with organisations who want to retain and attract more customers through delivering the best customer experience they can in the Dorset, Bath and Wiltshire area. I use a variety of insight tools and skills to enable businesses across multiple sectors, to develop a customer-focused way of working that finds, converts and keeps clients/customers.

Regional Director

• Mar 2016 - Present

The customer service development organisation that works with businesses to deliver a great customer journey in order to retain and attract customers.

Performance Consultant

• May 2015 - Present

Independent Performance consultant working with business to develop people in order to deliver productive and profitable outcomes; differentiating businesses through developing people to reach and maintain high performance in attitude and skills for today and tomorrow. Independent Performance consultant working with business to develop people in order to deliver productive and profitable outcomes; differentiating businesses through developing people to reach and maintain high performance in attitude and skills for today and tomorrow.

Learning and Development Manager

• May 2011 - May 2015

Working to develop sales force effectiveness through product training, coaching, stakeholder management and LMS co-ordination. Working to develop sales force effectiveness through product training, coaching, stakeholder management and LMS co-ordination.

Sales Force Effectiveness Training Manager

• Nov 2010 - Apr 2011

Working within the Sales Force Effectiveness team to enhance organisational performance and embedding a culture of excellence in sales execution. Working within the Sales Force Effectiveness team to enhance organisational performance and embedding a culture of excellence in sales execution.

Office Project Manager

• Jul 2010 - Nov 2010

Training Manager

• Mar 2005 - Feb 2010

Brand learning and development professional working on a variety of products for specialist care. Working through the full learning cycle and producing interventions for technical and soft skill requirements. Using communication and relationship building skills to analyse learning needs and working with a variety of stakeholders from representatives to senior management.

Regional Sales Manager

• Mar 2008 - Jan 2009

Training Manager - National Specialist Care Unit

• Jan 2007 - Jan 2008

'08 to '10 Head Office Brand Training/E-learning Manager - PD/HIV/Oncology (inc. RBM Secondment)Key achievements:Lead role in e-learning instructional design within the L&D department. Design, production and management of e-learning modules (Lectora) enabling sales force learning transfer and development, use of Learning Management System and reduction in costs for external providersEffective management of external e-learning providers through project brief documentation, influencing and negotiation skills.Effectively analysed and designed bespoke selling model for BI. The review of existing BI model and others available enabled the production of a proposal for a new selling model avoiding external costs and fitting the business needsDesign and delivery of launch training for national Contract Sales Organisation team including on-line modules and assessment, leading to higher than required Detail Follow Up results

Training Manager

• Jan 2005 - Jan 2007

Hospital Sales representative

• Jul 2004 - Feb 2005

Sales representative

• May 2001 - Feb 2005

Sales representative

• Jun 1997 - 2001

Primary Care representative

• Sep 1995 - Jul 1997

Physical Education Teacher - Secondary

• Sep 1994 - Jun 1997

Teaching PE and Biology in secondary schools. Teaching PE and Biology in secondary schools.