Rikki Gardner

Director Of Operations at Housing for New Hope
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Contact Information
us****@****om
(386) 825-5501
Location
Durham, North Carolina, United States, US
Skills

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Credentials

  • Self-Employed Insurance Adjuster
    NC Department of Insurance
    Nov, 2004
    - Oct, 2024

Experience

  • Housing for New Hope
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Director Of Operations
      • Sep 2016 - Present

      At Housing for New Hope, we open doors in both a figurative and literal way in people's lives. Through comprehensive and compassionate services, we support our clients - individuals and families - toward finding their own brighter tomorrow. Housing for New Hope aims to end homelessness in the city of Durham one valuable person at a time by empowering and assisting our clients in finding and maintaining housing. At Housing for New Hope, we open doors in both a figurative and literal way in people's lives. Through comprehensive and compassionate services, we support our clients - individuals and families - toward finding their own brighter tomorrow. Housing for New Hope aims to end homelessness in the city of Durham one valuable person at a time by empowering and assisting our clients in finding and maintaining housing.

  • Enterprise Rent-A-Car
    • United States
    • Real Estate
    • Account Supervisor
      • Jan 2004 - Sep 2016

      Establishes and recommends workflow and technology solutions for accounts. Primary contact for system integration and process development for all lines of business. Provides relevant and actionable reporting and analysis for accounts. Maintains accurate records documenting service issues to track negative trends and collaborates with accounts to refine rental program and improve overall customer experience. Coordinates the involvement of various departments, including support and IT services, in order to meet account performance objectives and service quality index expectations. Proactively assesses account needs on an ongoing basis. Facilitates client presentations and training modules both in-person and via webinar. Develops marketing and information campaigns to ensure company compliance with insurance account guidelines. Effectively manages multiple large scale projects simultaneously.

    • Account Specialist
      • Jul 2003 - Jun 2004

      Served as liaison between rental branch employees and the insurance company at the call center. Assisted with training call center employees and insurance adjusters on company software. Provided one-call service to customers and adjusters. Maintained professionalism and positive attitude on all phone calls. Consistently performed above department standards for productivity while on top phone tier for inbound calls. Entrusted with training new hires assigned to the account on the rental management program. Received Employee Excellence Award for outstanding customer service in 2003.

    • Customer Service Representative
      • Jan 2000 - Jan 2003

      Fielded phone call inquiries from customers, insurance adjusters and rental branches regarding the rental replacement program. Consistently followed up on complaints to ensure timely resolution. Concisely documented files with accurate information. Complied with operational policies to achieve call center team goals. Demonstrated excellent phone etiquette when handling customer service issues.Utilized logical reasoning when considering information to make decisions and resolve issues.Honored with Employee Excellence Award for customer service in 2001.

Education

  • University of North Carolina at Chapel Hill
    B.A., Biology
    1995 - 1999

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