Experience

CypherWorx

• United States
• Education Administration Programs
• 1 - 100 Employee

• Senior Learning Development Consultant

  • Dec 2022 - Present

  CypherWorx offers an award-winning, cloud-based LMS designed to simplify the training and certification process. Our LMS, CollaborNation, is home to an extensive course catalog, robust tracking tools, and custom integration options. With our SCORM/AICC-compliant site, courses are easily assigned, available 24/7, and offer certificates upon completion. Users can also turn existing training material into interactive online courses with our innovative course development tool, Create-A-Course. We are behind-the-scenes partners to zoos, child care associations, school districts, colleges and universities, child care associations, social service agencies, museums, small businesses and fire/emergency medical services across the country. CypherWorx helps organizations transition to online training by designing intuitive, interactive, and social learning opportunities. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Regional Manager - Eastern US Field Operations at AT&T Digital Life

  • Nov 2013 - Dec 2022

  The home security / automation division of AT&T. One of the nation's Top 10 Largest Residential Security Companies. Responsible for the 3rd largest region in the country - 29 markets / 2,000 installations per month. Experienced span & control growth from 2 makets (in Tennessee) in 2013. Developed bottom ranked markets into consistent top KPI achievers. Mentored Direct Reports for professional growth and vertical assignments. Closely worked with 3rd party contractors to drive compliance and results. Resolved escalations from 11 Field Managers and oversaw white glove VIP / Executive jobs. Developed / Refined M&P's to support processes and job aids. Collaborated with other teams on scheduling & routing, technician headcount, handyman services, job consumables, and inventory. Managed fleet vehicles for maintenance, licensing, and accident investigations. Show less



Innovative Security Systems, Inc.

• United States
• Security and Investigations
• 1 - 100 Employee

• Vice President of Field Operations

  • Oct 2007 - Nov 2013

  A commercial security systems / low voltage contractor that serves 6 states with two locations in Maryland and Florida. Helped Company attain 50% personnel growth and double digit revenue increases in gross annual sales. Led software implementation to achieve increased productivity / additional efficiencies. Company's top business ranking increased from #29 to #7 during tenure. Trained new technicians on access control, alarm, camera, gate operators, intercom, telephone entry, nurse call, structured wiring, IP devices, and panic systems. Responsible for inventory, negotiating best pricing / terms with vendors, customer escalations, important client relations, and departmental P&L reporting. Collaborated with sales team to design advanced systems for projects / bids. Managed fleet vehicles for maintenance, licensing, and accident investigations. Show less



Alarm-Medic

• United States
• Security and Investigations

• Founder / Partner

  • Aug 2000 - Oct 2007

  Developed from start-up and doubled gross sales every year. Expanded company from Medical Alert (PERS) and alarm repair into traditional low voltage security and contract installation services. Early adapter of DVR systems. Grew a successful sales model of increasing business through developing relationships and solution selling with high quality service. Developed from start-up and doubled gross sales every year. Expanded company from Medical Alert (PERS) and alarm repair into traditional low voltage security and contract installation services. Early adapter of DVR systems. Grew a successful sales model of increasing business through developing relationships and solution selling with high quality service.



Millennium Security / ProStar Security West (Protection One dealer)

• Branch / Operations Manager

  • Nov 1998 - Nov 2001

  A residential and small commercial security systems company, with 3 locations (Canton & Romeo, MI and Toledo, OH), that also focused on the new construction / builder marketplace. Increased productivity by 50% and reduced manpower costs by 40%. Driving force behind increasing Customer Satisfaction to 99% level. Led Company to become first IQ Certified Michigan-based Security Systems contractor. Developed and implemented a successful direct selling sales program for new, inexperienced Security Sales Consultants. Expanded company from burglar alarms into cameras and structured wiring. Show less