Senior Consultant

• Sep 2022 - Present

Technical Engineer

• Mar 2022 - Sep 2022

EMEA Lead Technical Delivery Consultant

• Dec 2014 - Mar 2022

• Account Management• Network Connection setups: AS2, FTP, VAN, OFTP, OFTP2, C:D, X400 address setups, SMTP Setup etc. and onboarding various format documents for EDI, XML, JSON etc.• Customer Interaction with weekly calls and face to face meeting. Organising training and education sessions for the clients related to process and new requirements.• Gathering all necessary communications and specification details by conducting proactive phone calls/ communication activities with customers.• Showcase the ability to present Client technical solutions in Client facing situations.• Being the first point of contact for client and providing technical help• Preparing reports for management meetings.• Coordination of status calls with customers.• Providing technical training to other colleagues in the offshore and onshore team.• Budget, Account and Service Delivery Management• Escalation and stakeholder management• Project Management Show less

EDI Technical Support Engineer

• Apr 2010 - Dec 2014

• Excellent understanding of ANSI X12, TRADACOMS, EDIFACT and various EDI standards.• Experience with various EDI Translators like Sterling Integrator, Gentran• Understanding of EDI maps and mapping requirements specifications• Expert in communication protocols like AS2, FTP, SFTP, OFTP2, HTTP/s, VAN,X400, Web Services and more.• Expert in creating mailboxes/slots on Sterling VAN (Value added Network) forManaged Services Customers• Good understanding of different File formats like XML, Legacy Flat File Formatsand other Client Proprietary formats.• Customer Interaction, stakeholder management.• Taking ownership of issues and requests raised by customers and internal teams in the form of Salesforce cases.• Being the first point of contact for client and providing technical help.• Preparing reports for management meetings.• Coordination of case status calls with customers. Show less

Assistant Software Engineer

• Nov 2008 - Jan 2010

- Worked as a Software Engineer in IT domain at TCS (Tata Consultancy Services)- Software MNC in Bangalore, INDIA. - Trained in PL/ SQL, ORACLE. - Trained in various interpersonal skills. - Worked in learning and development departmen - Worked as a Software Engineer in IT domain at TCS (Tata Consultancy Services)- Software MNC in Bangalore, INDIA. - Trained in PL/ SQL, ORACLE. - Trained in various interpersonal skills. - Worked in learning and development departmen