Operations Manager

• Jan 2020 - Present

Lodge Manager

• Dec 2017 - Jan 2020

GM GM

General Manager

• Nov 2014 - Oct 2017

I currently manage this 9 bed beach lodge situated on the beach in Jambiani, Zanzibar. I manage all the daily hotel operations including management and staff meetings, marketing, administrative, bookings and media. I have been involved since the revamp to the opening and have implemented all controls and systems. I have taken Bliss Beach Lodge to a top 10 lodge on bookings.com with a 9.4 rating, a 5/5 rating on Trip Advisor and a 5/5 on Facebook. This has all been achieved with the help of a dedicated team through hard work, personalized service to guests and attention to detail. I have also been involved in ensuring the daily maintenance is carried out and a preventative maintenance programme is in place. Show less

Camp Manager

• May 2014 - Nov 2014

• This camp is a 5* premium luxury tented camp on the Okavango Delta. (rates $1400-$2200 per person sharing, per night). 60 staff is employed (45 in camp at any given time). • Jao consists of 9 bedrooms, 2 swimming pools, bar, restaurant and private airstrip (all guests fly in). It offers game drives, Mokoro (dug-out canoes), boat trips. Breakfast/brunch/high tea/dinner are often set-up in the bush & guests are treated to other surprises & activities too. • Managers run a department whilst also doing 5 days of hosting (and then alternating with 5 days BOH. • On-going responsibilities: • Back of House, including administration, weekly and monthly reports; stock takes; ordering stock; off-loading of freight/stocks. Airstrip collection of guests, staff and freight. • Setting up and hosting “Wow!” activities, which are surprises for guests, such as room drop-offs, Boma evening, surprise bush meals/sundowners (set up in the middle of the bush). • Hosting affluent, “high-end” guests, with fine dining (entertaining & conversing) with them. • http://www.classicafrica.com/LuxuryAfricanSafaris/Properties/Jao_Camp • My specialist portfolio was Maintenance. • Being very hands on attending to all aspects of maintenance, including: • Plumbing; electrical and air conditioning; painting; carpentry; thatching; repairs. • Maintenance management also includes: • R/O (reverse osmosis) water system • Fuel (levels, dips, receiving and pumping fuel) • Bio-Box sewerage and effluent water treatment system • Solar electrical system with battery storage • Generators • Waste disposal • Maintenance duties are rotated, including Managing the Guides (“game rangers”) who take guests on game drives and boat cruises as well as managing the team of General Assistants (GA’s). Physical, hands-on work is required, not merely delegation. • Weekly vehicle maintenance checks Show less

Management Couple

• Nov 2012 - May 2014

• A beach lodge on the beach consisting of 15 bedrooms, swimming pool, bar, restaurant and spa. • Focussing on maximizing staff in key positions. • With my accounting experience, I streamlined the accounting procedures and addressed key issues such as food costs, and pricing. • F&B • Stock Controls • Financial Controls • Admin • Daily banking and reconciliations, as well as monthly budgeting. • Financial and operational business reports to General Manager • FOH check- ins and check- outs, cash ups and guest relations. • Managing excursions desk • HR to 32 staff throughout various departments. • Attending to community development projects • Managing and supervising on- going and yearly routine maintenance. Show less