Rijith Kakoth

IT Manager at iTech Management Consultancy & Training
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Contact Information
us****@****om
(386) 825-5501
Location
Dubai, United Arab Emirates, AE

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5.0

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sherif El desouky

As IT manager, Rijith earns my highest recommendation

Andrew Conroy

Rijith worked with me on a global transformation program for Emirates and Dnata where he was critical to the success of our project. He is completely customer focussed, is an excellent communicator and can effectively manage risks while planning his own work schedule. He requires no oversight as he is self motivating and is very organised. Additionally he is highly knowledgable across various technical disciplines across end user technology and general networking. He is an asset to any team as a team member or as a lead / manager and I would have no hesitation to work with him in the future.

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Credentials

  • IT Service Management (ITIL) Foundation
    APMG-International
    Mar, 2012
    - Nov, 2024
  • VMware vSphere - Certification of Completion
    VMware Education Services
    Feb, 2011
    - Nov, 2024
  • Implementing Information Security & Achieving ISO 27001 Certification
    EMILIA CNFM LLC & Quest Consultants
    Apr, 2009
    - Nov, 2024
  • Leadership Throughout
    People Plus FZ LLC
    Jul, 2007
    - Nov, 2024
  • Cisco Network Associate
    SitesPower
    Jan, 2007
    - Nov, 2024

Experience

  • iTech Engineering Consultancy
    • United Arab Emirates
    • Construction
    • 1 - 100 Employee
    • IT Manager
      • Aug 2020 - Present

      • Responsible for Technology Management and IT Support Services for the Group. • As Core Business is the provision of BIM Services, drive infrastructure and technology development focusing on the AEC Industry • Ensure IT service is managed seamlessly across all companies, remote staff, and site deployments. • Hands-on involvement in daily IT operations, infrastructure management, end-user support across all production domains. • Hands-on operational support on key platforms such as Microsoft Hyper-V, Azure, Office 365, Veeam, Autodesk AEC support, BIM 360, etc. • Responsible for Technology support in Projects that include BIM Implementation and BIM training. • Key responsibility in Document Control process to ensure standards and records are maintained. • Vendor and License contracts management. • Conduct end-user training for new implementations or amendments of existing technology. Including the development of associated documentation. Show less

  • Emirates
    • United Arab Emirates
    • Airlines and Aviation
    • 700 & Above Employee
    • Information Technology Consultant
      • Jul 2019 - Jun 2020

      • Consultant and implementation specialist for systems migration project across the US, EUR, AFR, ASIA & MEAST regions involving Airport, Cargo and Town station operational systems. • Manage and Ensure start to end implementation cycle including pre-alignment and scheduling of stations for migration. Handled post-migration support requirements as well, ensuring nil or minimal downtime due to operational and business impact criticality. • Service desk case management is specific to migration scenarios such as Inventory and case report generation, migration pre and post cases, Dashboard monitoring, case creation and assignment and SLA monitoring. Tool used – Service Now • Nominated as Project focal point for communications between support engineers and core backend technical teams. • Assisted in the global role-out of ‘work-from-home’ scenario during COVID-19. Key tasks of VPN deployment and testing connectivity scenarios. • Worked with Cybersecurity team to ensure enablement of security features for ‘work-from-home’ scenario. Show less

  • SEED Engineering Consultants
    • Construction
    • 1 - 100 Employee
    • ICT Solutions Manager
      • Aug 2017 - May 2019

      Roles and Responsibilities • Develop Technology roadmap and solutions that are in alignment with business objectives. • Design and implement automation solutions to enhance and increase workflow efficiency in operational areas organization-wide. • Develop annual budget plans and schedules for technology initiatives. • Strategize digital transformation solutions across all organizational branches. • Provide design solutions, technology evaluation, specifications on ELV & Security systems for Engineering Projects mainly in the areas of Residential, Hospitality and commercial projects. • BIM (Building Information Modeling) Technology Strategy, Capability and coordination management. • Develop and support departmental processes, such as change management, incident management or problem management • Ensure seamless IT operations across all branches, o Infrastructure performance monitoring inclusive of LAN/WAN networks, Firewall, Servers, Storage Business continuity systems & services administration in Windows Server OS, Active Directory, Group Policy, Office 365 Email, Sharepoint, SQL Database. o Assist in performing monitoring, intervention, escalation, and communication of any issues having an impact on any aspect of the production environment. o Team management and performance monitoring o Service delivery performance improvements of branch IT systems in addition to identification of improvement areas and corresponding actions. • Vendor & Contracts management. Show less

  • Archcorp Architectural Engineering
    • United Arab Emirates
    • Architecture and Planning
    • 1 - 100 Employee
    • Information Technology Manager
      • Nov 2007 - Apr 2017

      • Management and Effective Strategic development of the IT infrastructure of the organization. • Technology analyses and recommendations to develop infrastructure roadmap. • Approving vendors used by the organization for technical maintenance and procurement of IT components. • Design, approve & monitor major IT projects, budgets, standards, procedures & IS security. • Review the adequacy and allocation of IT resources in terms of funding, personnel, and equipment and service levels. • Manage IT team performance and overall IT support services through ITIL standards. • Office management & other strategic decisions in coordination with the management, Human Resource Manager and Finance. Show less

  • Atkins
    • United Kingdom
    • Engineering Services
    • 700 & Above Employee
    • IT Support Engineer
      • Dec 2000 - Nov 2007

      • Was part of an IT team to provide server-side and client-side support for over 700+ staff and remote support to site offices. • Responsibility of handling the backup system, IT security, Network-based software and stand alone software support, Collaboration administrator and PDA/mobile Communications setup for mobile users. • System assembly, application installation, build creation and maintenance of workstations are added responsibilities that are more often administered while performed by other members of the team. • Being an applications specialist, a major area of concentration was the responsibility of Project Management, Structural, Architectural and Mechanical software installations, standalone and network versions, its maintenance, support, license management and procurement. •Extending Regional IT support to other Atkins branches and site offices, advisor for PDA solutions and Rendering workstations, Stand-in role of managing the IT dept and IT procurement are other areas of expertise and job requirements. Show less

Education

  • Champlain College, Vermont, United States
    BSc CIS, Information Systems
  • Champlain College, Vermont, United States
    Associates in Science Degree, Software Development

Community

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