Experience

Hotel Kämp

• Finland
• Hospitality
• 1 - 100 Employee

• Concierge & Front Desk Receptionist

  • Feb 2019 - Present

  Helsinki, Southern Finland, Finland



Radisson Blu Plaza Hotel

• Guest Service Agent

  • Apr 2017 - Feb 2019

  Helsinki, Southern Finland, Finland



Radisson Blu Waterfront Hotel

• Night Audit

  • Jul 2015 - Nov 2016

  Stockholm, Sweden Reception work during night time includes checking in and out of hotel guests, invoicing, night audit in the reservation system Opera, night room service and overall customer service by mail, telephone and face to face.



Hostel Domus Academica

• Sales assistant

  • Mar 2013 - Sep 2014

  As a sales assistant in Hostel Domus Academica I maintain the online booking channels eg. Booking.com, HostelWorld, HIHostels etc. make bookings for guests and answer their enquiries and questions via mail or phone and help in the reception when needed. In 2013 I oriented all the 13 new receptionists to our reservation system Hotellinx and to the tasks in the reception. I handle as well group and congress bookings and take care of invoicing.



Nazar Nordic

• Sweden
• Travel Arrangements
• 1 - 100 Employee

• Guide

  • Apr 2012 - Nov 2012

  Turkey As a guide I was taking care of Nazar guests in the destination. My tasks were airport duties, selling excursions, guiding different kinds of excursions, customer service and handling complaints in the destination and various office tasks. I was as well holding welcome meetings and giving out information. Taking care of customers in the destination included as well helping them when they were in trouble, were in hospital or at the police station. In the multicultural working environment I… Show more As a guide I was taking care of Nazar guests in the destination. My tasks were airport duties, selling excursions, guiding different kinds of excursions, customer service and handling complaints in the destination and various office tasks. I was as well holding welcome meetings and giving out information. Taking care of customers in the destination included as well helping them when they were in trouble, were in hospital or at the police station. In the multicultural working environment I learned how to work with people from different cultures, especially Scandinavian and Turkish, and different backgrounds. Show less



Oy Academica Hotels Ltd

• Receptionist

  • May 2011 - Sep 2011

  As a receptionist I was checking guests in and out of the hostel, giving them information concerning the hostel, lost luggage, places to visit in Helsinki and in Finland etc. The receptionist's tasks included as well night shifts when we did the end of the day tasks and prepared the hostel for the next day. The reservation system that we were using is Hotellinx.



Hesburger

• Restaurants
• 200 - 300 Employee

• Shift Manager

  • Oct 2010 - May 2011

  Helsinki My responsibilities included planning the shift, handling money and making sure that the restaurant is working effectively.



Hotel H10 Andalucía Plaza

• Internship

  • Mar 2010 - Jul 2010

  Marbella Area, Spain Experience from the reception, reservations department, marketing department and the customer service department. The internship was completely in Spanish. I learned the importance of a proper orienting at work.



Hesburger

• Restaurants
• 200 - 300 Employee

• Shift Manager

  • Apr 2009 - Mar 2010

  Helsinki My responsibilities included planning the shift, handling money and making sure that the restaurant is working effectively.

• Trainer/Restaurant worker

  • May 2007 - Apr 2009

  Helsinki I started as a regular employee and my work tasks included working in the kitchen, in the front selling the products and taking care of the cleanliness of the restaurant. After one year I was promoted to be a trainer of the new employees. The tasks of a trainer were much the same as of an employee, but in addition I was training the new employees to their work tasks.