IT manager

• Aug 2018 - Present

Head of Service Delivery

• Apr 2015 - Jun 2018

Senior Project Manager

• May 2014 - Mar 2015

Service delivery responsibilities;Oversight of company business system development incentives;Work with partner, service provider and internal cross department teams for new service/product development, implementation and maintenance;Management of internal team of specialists;Monitoring and QA over vendor and supplier deliveries;

Project Manager

• Jun 2011 - Apr 2014

Partner Integrity Project Manager

• Apr 2010 - Jun 2011

Partner integration projects planning, execution and control;Work with different departments and internal teams, partner companies, service providers and other stakeholders in order to successfully deliver projects and products;Work with offshore development team to ensure fulfillment of system requirements;Coordinate tracking and resolution of issues;Seek solutions to problems that occur during the project life cycle;Liaise with project stakeholders on an ongoing basis;

Network administrator

• Jun 2005 - Apr 2010

Network device and equipment installation and maintenance; IS installation, configuration, update, and maintenance tasks; Responsible of local IT infrastructure and services design, planning and implementation; Complex business systems implementation, maintenance and support (global reservation system, revenue management system, quality assurance system) – collection of information, requirement analysis, system implementation, testing and maintenance; Information security management; Backup, restore, and disaster recovery planning, implementing and management; Delegation and control of computer specialists work; Responsible for coordinating support with other senior and principle administrators, managing junior staff and acting as tier 2 support for the server and desktop environment. Show less