Experience

Opontia

• Türkiye
• Retail
• 1 - 100 Employee

• Customer Service Officer

  • Feb 2022 - Present



DMCC (Dubai Multi Commodities Centre)

• United Arab Emirates
• Government Administration
• 400 - 500 Employee

• Contact center Executive

  • Jan 2020 - Sep 2022



OSN

• United Arab Emirates
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Customer Relationship Management Administrator

  • May 2018 - Sep 2019

  • Performed daily tasks and sanity checks to ensure all background and scheduled jobs are running properly .• Maintained 90% resolution rate of service desk daily tickets raised by users. • Handled SADAD bill payments incidents raised by our customers in KSA and Bahrain, providing manual fixes and by communicating common issues to the business , SADAD support and developers we were able to reduce SADAD related incidents by 70%.• Setting user accounts, roles, access and privileges.• Assisting users in tracking the data, communicating with the internal and external users to facilitate the business.• Providing support to business and marketing team to implement needed changes that improves customer experience by configuring new products, prices, Marketing promotions and sales campaigns. Show less

• CRM System Administrator

  • May 2018 - Sep 2019

• Technical Support Executive

  • Jul 2016 - Apr 2018

  • Received 97% satisfaction rating from customers after completed phone calls.• Kept records of customer interactions, processed customer accounts and filed documents.• Collaborated with team to quickly resolve customer complaints with appropriate action.• Effectively managed approximately 100 outbound calls daily.• Maintain financial accounts by processing customer adjustments in a professional manner.



women's Union Association (NGO)

• Lebanon

• Front desk clerk & volunteer teacher

  • Oct 2014 - Feb 2016

  • Created and maintained office forms and procedures to assist with administrative tasks. • Coordinated the repair and maintenance of office supplies and equipment. • Communicated with parents on a regular basis to keep them engaged in the learning process. • Helped seventh- and eighth-graders students with their daily homework and assignments. • Managed a class of 8 students with different levels of learning challenges that have shown a boost in their grades by 20% in the first month of their enrollment. Show less



wizedent

• Lebanon

• Xray Technician & Office assistant

  • Sep 2013 - Aug 2015

  • Greeted and welcomed patients with a warm, friendly and positive attitude. • Processed patients registration, preparation and X-RAY images. • Took orders, determined charges, and oversaw billing and payments. • Coordinated the repair and maintenance of office supplies and equipment. • Greeted and welcomed patients with a warm, friendly and positive attitude. • Processed patients registration, preparation and X-RAY images. • Took orders, determined charges, and oversaw billing and payments. • Coordinated the repair and maintenance of office supplies and equipment.