Client Care Specialist

• Nov 2021 - Present

• Assist clients with Mexican insurance and Mexico travel related questions via phone, email, and chat. • Create quotes and issue policies for clients following guidelines and agency procedures. • Communicate with insurance companies regarding guideline clarification, policy approval, and claims. • Service policies as needed – edits, cancelations, refunds – following the insurance companies’ guidelines and conditions and Baja Bound’s Procedures Manual. • Create new agent files and monitor for necessary updates. • Mail policy expiration notifications and mange returned letters. Show less

Server

• Aug 2020 - Present

Case Coordinator

• Apr 2021 - Mar 2022

• Electronically pulling/investigating and resolving problem accessions.• Pull comprehensive reports for turn-around-time, delays, and errors for various departments.• Work in multiple databases to research complex issues and questions• Review test forms for accuracy and report any discrepancies

Customer Service Support Representative

• Aug 2020 - Apr 2021

• Act as liaison between LabCorp, the customer base, and patients • Work in multiple databases to research complex issues and questions• Review test forms for accuracy and report any discrepancies• Unpack and sort specimens, receive specimens, build samples into loads for the testing lab in LCWS, and route specimens to appropriate testing laboratory as needed.• Utilize Salesforce CRM as a multi-purpose tool

Client Service Manager

• Jun 2020 - Jul 2020

• Communicate with clients regularly regarding paid and unpaid projects while utilizing Zoho CRM. • Communicate with clients' sponsors, service providers, and industry contacts to facilitate the development and progress of paid and unpaid projects and partnerships. • Provide quality-of-life services to clients and advise clients on accessing OPG technology and services • Conduct project management activities for clients, including drafting promotional rate quotes, sending agreements for eSignature, drafting briefings for clients, and compiling wrap-up reporting. • Keep up to date records on client preferences and assist them in maintaining updated promotional materials. Show less

Travel Agent

• Nov 2016 - Jul 2020

• Create unique and personalized vacation experiences for AAA members. • Provide exemplary customer service and build customer rapport. • Planning and booking domestic and international travel itineraries to include computerized airline ticketing, cruises, tours, hotels, car rental, and related travel products • Work as part of a team to meet office and individual goals • Create unique and personalized vacation experiences for AAA members. • Provide exemplary customer service and build customer rapport. • Planning and booking domestic and international travel itineraries to include computerized airline ticketing, cruises, tours, hotels, car rental, and related travel products • Work as part of a team to meet office and individual goals

Guest Relations Associate

• Sep 2014 - Mar 2016

• Professionally assisted guests, in a timely manner, with travel accommodations and ensured that appropriate and prompt action was taken in regards to guest requests. • Received and handled guest complaints and implemented creative reasoning to overcome objections and ensure satisfaction. • Provided the highest quality of service by establishing and maintaining customer rapport. • Professionally assisted guests, in a timely manner, with travel accommodations and ensured that appropriate and prompt action was taken in regards to guest requests. • Received and handled guest complaints and implemented creative reasoning to overcome objections and ensure satisfaction. • Provided the highest quality of service by establishing and maintaining customer rapport.

Receptionist, activities assistant, and babysitter

• Sep 2013 - Dec 2015

Forward phone calls, collect rent, perform activities with residents, and assist residents at doctor's appointments. Forward phone calls, collect rent, perform activities with residents, and assist residents at doctor's appointments.

Specialist

• Aug 2011 - Aug 2013

Cashier

• May 2011 - Aug 2011