Rifky Alwan

Information Technology Service Desk at Traveloka
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Contact Information
us****@****om
(386) 825-5501
Location
West Java, Indonesia, ID

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Bio

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Credentials

  • Linux Fundamentals
    Coursera
    Feb, 2022
    - Nov, 2024
  • Introduction to Data Engineering
    Coursera
    Feb, 2022
    - Nov, 2024
  • Technical Support Fundamentals
    Coursera
    Feb, 2022
    - Nov, 2024
  • IT Service Desk: Customer Service Fundamentals
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • MTA 98 - 364 : Database Fundamentals
    Microsoft
    Sep, 2017
    - Nov, 2024

Experience

  • Traveloka
    • Singapore
    • Software Development
    • 700 & Above Employee
    • Information Technology Service Desk
      • Feb 2020 - Present

      Manage Issue and Troubleshoot using Zendesk Portal Ticketing System & JIRA Service Desk 7x24 hours, and also doing troubleshoot apps/software or hardware (Laptop,Meeting Device) Manage Issue and Troubleshoot using Zendesk Portal Ticketing System & JIRA Service Desk 7x24 hours, and also doing troubleshoot apps/software or hardware (Laptop,Meeting Device)

  • Mitra Integrasi Informatika, PT
    • Indonesia
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Information Technology Help Desk
      • Feb 2020 - Feb 2022

      Manage Troubleshoot Hardware (Laptop or PC and Printer) and Software using JIRA Ticketing System Manage Troubleshoot Hardware (Laptop or PC and Printer) and Software using JIRA Ticketing System

  • PT Berca Hardayaperkasa
    • Indonesia
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Desktop Support Engineer
      • Apr 2019 - Feb 2020

      Manage Troubleshoot Hardware (Laptop or PC and Printer) and Software using JIRA Ticketing System and doing deployment project Laptop and PC Manage Troubleshoot Hardware (Laptop or PC and Printer) and Software using JIRA Ticketing System and doing deployment project Laptop and PC

  • PT.Qtera Mandiri
    • Greater Jakarta Area, Indonesia
    • IT Support Technician
      • Apr 2018 - Apr 2019

      Manage Antivirus (Panda Antivirus) and Troubleshoot also doing Presentation and POC (Proof of Concept) to user related to the Antivirus Manage Antivirus (Panda Antivirus) and Troubleshoot also doing Presentation and POC (Proof of Concept) to user related to the Antivirus

Education

  • Gunadarma University
    Bachelor's degree, Computer Systems Networking and Telecommunications
    2013 - 2018

Community

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