Experience

Parc 55 a Hilton Hotel
• United States
• Hospitality
• 1 - 100 Employee
• Director Of Housekeeping

  • May 2022 - Present

Hilton San Francisco Union Square
• United States
• Hospitality
• 1 - 100 Employee
• Assistant Director Of Housekeeping

  • Oct 2021 - May 2022
• Assistant Director Of Housekeeping

  • Oct 2018 - Oct 2021

• Housekeeping Manager

  • Sep 2015 - Oct 2018

• Front Office Manager

  • Feb 2015 - Sep 2015

• Front Desk Manager

  • Oct 2014 - Feb 2015

• Assistant Front Desk Manager

  • Jul 2014 - Sep 2014

• Front Desk Agent

  • Feb 2014 - Jul 2014

  - Perform check in/out- Assist and greet guests in timely, efficient and friendly manner- Knowledgeable of local interests and provide guests with information of the area



Highgate Hotels | Courtyard by Marriott Waikiki Beach

• Guest Service Supervisor

  • Nov 2013 - Jan 2014

  - Responsible for supporting the GSA's and managers of the Front Office department - Provide exceptional customer service while also completing the daily duties as the manager on duty- Work and communicate with all departments to ensure guest satisfaction during their stay at the hotel

• Guest Service Agent & Relief Rooms Controller

  • May 2012 - Nov 2013

  - Perform check in/out- Assist and greet guests in timely, efficient and friendly manner- Knowledgeable of local interests and provide guests with information of the area- Room blocking for arrivals and reviewing requests of guests- Work and communicate with Revenue to open/close room categories according to availability- Multitasking with duties of a rooms controller and PBX operator



Hilton Grand Vacations

• United States
• Hospitality
• 700 & Above Employee

• Sales Gallery Agent

  • Oct 2011 - May 2012

  - Perform check in/out for tours - Assign vacation counselors and managers to tours - Prepping and issuing gifts - Perform check in/out for tours - Assign vacation counselors and managers to tours - Prepping and issuing gifts



kate spade

• Area Visual Supervisor

  • Apr 2011 - Aug 2011

  - Oversee and perform visual merchandising for three locations in Hawaii (Royal Hawaiian, Ala Moana, and DFS) - Assisted in the closing, relocation and opening of the kate spade store located in Royal Hawaiian and the re-opening of the kate spade boutique located in DFS - Support store manager and corporate visual team to implement and maintain store visuals for enhanced customer experience - Oversee and perform visual merchandising for three locations in Hawaii (Royal Hawaiian, Ala Moana, and DFS) - Assisted in the closing, relocation and opening of the kate spade store located in Royal Hawaiian and the re-opening of the kate spade boutique located in DFS - Support store manager and corporate visual team to implement and maintain store visuals for enhanced customer experience



Guess?

• France
• Information Services

• Sales Associate & Visual Assistant

  • Oct 2007 - Apr 2011

  - Accessories Specialist - in charge of driving sales for the accessory department - Assisted the District Visual Lead with store visuals, floor sets, and inventory - Process shipment/back stock and replenish sales floor - Accessories Specialist - in charge of driving sales for the accessory department - Assisted the District Visual Lead with store visuals, floor sets, and inventory - Process shipment/back stock and replenish sales floor