Experience

PT AJ CENTRAL ASIA RAYA
• Indonesia
• Investment Management
• 1 - 100 Employee
• Information Technology System Administrator

  • Dec 2021 - Present


PT Jasa Teknologi Informasi IBM

• Computer Hardware Manufacturing
• 1 - 100 Employee

• IT Specialist Server - Windows & VMware

  • Oct 2020 - Dec 2021

  - Responsible for supporting equipment in a Microsoft Windows environment, from design through implementation and support. - Performs a wide variety of installation, configuration, and upgrading of workstations, servers, and related hardware and software in a LAN, WAN, and stand-alone environment. - Provides investigation, diagnostic testing,r/resolution of the system, hardware, software, and infrastructure. - Responsible for supporting equipment in a Microsoft Windows environment, from design through implementation and support. - Performs a wide variety of installation, configuration, and upgrading of workstations, servers, and related hardware and software in a LAN, WAN, and stand-alone environment. - Provides investigation, diagnostic testing,r/resolution of the system, hardware, software, and infrastructure.



PT Teknologika Integrator Indonesia

• IT Services and IT Consulting
• 1 - 100 Employee

• • Feb 2019 - Oct 2020

  Install and configure software and hardware.Manage network servers and technology tools.Set up accounts and workstations.Monitor performance and maintain systems according to requirements.Troubleshoot issues and outages.Ensure security through access controls, bac, cups, and firewalls.Upgrade systems with new releases and models.Develop expertise to train staff on new technologies.Build an internal wiki with technical documentation, manuals, and IT policies. Show less

• • Jul 2016 - Jan 2019

  - Set up CentOS and Windows Server and put it up in the data center.- Installing IIS, WebsitePanel, SQL Server.- Maintenance CentOS and Windows Server.- Keep Windows Server to be updated.- Scan server from any Virus, Malware, and Trojan.- Reboot the server to keep the performance of the server.- Managing backup of the client's data.

• • Jan 2016 - Jun 2016

  - Handle the problematic issue on ticket, live chat, and telephone line.- Managing the team to gain high performance.- Responsible for any complaints from customers.- Checking spool, blacklist, and backup every day; checking resource in server every day, which contains memory, restart services, and hard disk.- Handle all incoming and outgoing support calls, like hosting problems, server problems, network problems, and email problems.- Handle all incoming support chats.- Handle all incoming and outgoing support tickets/emails.- Fill daily report (how many tickets solved, how many chats we handle).- Migrate web server, database server, and email server every month.- Migrate new clients from other hosting to our hosting (JakartaWebHosting).- Install CMS (WordPress, DotNetNuke, SiteFinity, Joomla, and Drupal).- Remote Client's PC / Server to help them solve their problem (usually on dedicated, VPS, or cloud package).- Meeting with client to discuss our product and package. Show less

• • Feb 2014 - Dec 2015

  - Checking spool, blacklist, and backup every day; checking resource in server every day, which contains memory, restart services, and hard disk.- Handle all incoming and outgoing support calls, like hosting problems, server problems, network problems, and email problems.- Handle all incoming support chats.- Handle all incoming and outgoing support tickets/emails.- Fill daily report (how many tickets are solved and how many chats we handle).- Migrate web server, database server, and email server every month.- Migrate new clients from other hosting to our hosting (JakartaWebHosting).- Install CMS (WordPress, DotNetNuke, SiteFinity, Joomla, and Drupal).- Remote Client's PC / Server to help them solve their problem (usually on dedicated, VPS, or cloud package).- Meeting with client to discuss our product and package. Show less