Experience

Bata Malaysia

• Malaysia
• Retail Apparel and Fashion
• 1 - 100 Employee

• District Manager

  • Nov 2015 - Present

  Key Achievements • Appointed for changing and training central and southern team on new Point Of Sales system, 2021. • Sole employee representing Malaysia for Talent Xpress Programme in India for 4 months, 2020 • Successfully achieved highest annual sales turnover for 11 of 18 stores since opening, 2018 • Merit of awarded the best District Manager compared to other 14 Districts in Malaysia in achieving the best results against target and last year turnover, 2018 • Accelerated northern region from 94% to 112% sales against last year and from 98% to 104% against estimate, 2017 • Commended for reaching Best Sales Performance store, Malaysia, Season 1, 2016 Responsibilities • Oversaw recruiting, training, interviewing, coordinating and disciplining store managers, analyzing progress, maintaining reports and recommendations while ensuring operational efficiency in each store. • Spearheaded operations of 22 retail branches in Klang Valley and translated regional business goals into district goals while contributing towards delivering district sales and profit. • Responsible for business planning and performance management of channel partners, including development and execution of joint sales plans, local area marketing, staff coaching, recruitment and hosting constructive meetings. • Researched local market conditions and identified current and prospective sales and expansion opportunities while meeting business goals and metrics. • Executed monthly sales forecasting, competitive analysis to determine accurate performance levels, need for growth into current and additional vertical markets as well as product categories. • Captivated stakeholders including vendors, marketing teams and channel partners to ensure the achievement of common goals while ensuring marketing efforts are consistent across each store. • Supervised a regional budget while securing that each store operates within the budget and monitored each store's P&L reports. Show less



Doorstep Malaysia

• Selangor, Malaysia

• Manager, Sales And Customer Service

  • Apr 2013 - Sep 2015

  Key Achievements • Successfully finalized deals with 5 major corporate accounts within one year in supplying pantries and stationeries - Microsoft Corp, Sunway Group, Petronas, Dijaya Corp and DHL group. • Delivered exemplary leadership to four Sales Executives, 5 customer service agents, 3 data entry clerk and liaised with Warehouse, Logistics and Accounts Department. • Handled major international corporate accounts such as Sunway Group, Petronas, DHL Group, General Electric International, VADS, RHB Bank, Hong Leong Bank. Responsibilities • Superintended the sales & marketing operations, thereby achieving increased sales growth across assigned area and maximized sales. • Designed and launched proactive campaigns, managed existing accounts, generated new business through cold calling, referrals and leads follow-up, and customized sales strategies to address client-specific needs and markets in Malaysia. • Administered annual business plans & strategies, in coordination with macro plans of the organization and administered day-to-day commercial performance of each account, planned the revenue and gross profit and ensured they remain profitable in line with annual targets. • Assessed sales forecasts and performed strategic planning to ensure the sales of the company’s product and focused on enhancing product visibility to distributors, while increasing sales of entire product range. • Maneuvered all customer queries to the satisfaction of the customer while identifying unspoken needs and guiding the customer to the appropriate product. • Studied feedback while taking required action to meet both business as well as customer delight objectives and evolved new business partners to expand product reach in the market. Show less



Royal Sporting House

• Area Manager

  • Jan 1999 - Mar 2013

  Key Achievements • Increased 40% YOY sales in designated area in 2007. • Branch under my supervision was nominated among top 3 high scorers in 2006/2007 for 'Retail Service and Courtesy Standards of Excellence Accreditation ' programme. Responsibilities • Managed and motivated the team to increase sales and ensure efficiency as well as oversaw stock level sells through and daily stock count. • Arranged special promotions, events and secured special orders from corporate clients as well as verify the quality of stocks received. • Substantiated special orders from corporate clients are delivered as per the contract and arranged special promotions and events as a part of plan in a calendar year. • Checked and evaluated the quality of stocks received to be in good condition, especially clubs are as per specifications such as loft, lie, shaft type, length, weight and flexibility. Show less



Prestige Products (M) Sdn Bhd

• Bandar Sunway

• Assistant Sales and Marketing Manager

  • Mar 1996 - Nov 1998

  Key Achievements • Achieved a breakthrough into two new giant retailers - Guardian Pharmacy and Giant Hypermarket branches. • Effectively established market presence for several products across disparate segments such as perfumes in sport stores - Puma brand perfumes in Puma outlets and in 2 major golf clubs. Responsibilities • Researched new opportunities, developed marketing strategies, oversaw a marketing team and managed the marketing budget. • Responsible in organizing a product launch and follow up on payment collections. Show less



Malaysia Airports Niaga Sdn Bhd

• Assistant Duty Manager

  • Jul 1992 - Feb 1996

  • Supervised company policies are followed, optimized profits by controlling costs, hired, trained and developed new employees as well as resolved customer issues to their overall satisfaction. • Maintained merchandise and visual plan while maintaining stores to standards, including stocking and cleaning. • Supervised company policies are followed, optimized profits by controlling costs, hired, trained and developed new employees as well as resolved customer issues to their overall satisfaction. • Maintained merchandise and visual plan while maintaining stores to standards, including stocking and cleaning.