Experience

Institute of World Politics

• United States
• International Affairs
• 1 - 100 Employee

• Registrar and Assistant Dean of Students

  • Sep 2021 - Present



Johns Hopkins Center For Talented Youth (CTY)

• United States
• Primary and Secondary Education
• 200 - 300 Employee

• Associate Director of Enrollment Services

  • Jan 2019 - Sep 2021

  Reporting to the Director of Enrollment Management, manages the student records of previous and current Center for Talented Youth (CTY) students. Provides technical, analytical, training and administrative management of the daily activities that support accuracy, integrity, and privacy of academic records, while managing the registration process and providing outstanding customer service to students, parents, faculty, staff, and school partners via phone and email. Manages the enrollment for more than 20% of the entire international student population registered at Johns Hopkins University, serving as the main point of contact for I-20 Visa processing for CTY Summer Programs.

• Assistant Registrar

  • Oct 2017 - Jan 2019

  Reporting to the Director of Enrollment Services, oversees registration and academic records maintenance of all CTY students. Responsible for the technical, analytical, training and administrative management of the daily activities that support registration and academic records. Ensures accuracy, integrity and privacy of academic records, managing the registration process, and providing outstanding customer service to students, parents, faculty, staff, and school partners via phone and email. Serves as the Office of International Student Coordinator, handling enrollment for more than 20% of the entire international student population registered at Johns Hopkins University.



University of Maryland Baltimore County

• United States
• Higher Education
• 700 & Above Employee

• Assistant Registrar

  • Sep 2014 - Oct 2017

  Hire, supervise and evaluate the Records and Registration staff. Organize and administer the records, registration and graduation functions, including transcript evaluations in order to provide maximum service to students while ensuring efficient and effective workflow. Participate and serve as part of the Student Services Team. Lead initiatives as determined by the Vice Provost.Responsible for collecting, recording, maintaining and reporting of student records within FERPA guidelines, e.g., grades, registration data, transcripts, athletic eligibility and audits. Works as first point of contact for National Clearinghouse reporting and error correction on campus. Provide leadership and develop appropriate recommendations for the implementation of related technology application in support of enhanced services offered through Registration and Records. Problem solve the research, analysis and resolution of student disputes as they relate to records, registration, class schedule and academic catalog maintenance. Collaborate with other administrators, deans, faculty, IT and counselors to facilitate and improve services to students, including catalog/scheduling and registration/records policy questions. Administer the collective bargaining agreement for the support staff contract. Serve as ex-officio member of Curriculum Committee. Manager and publisher of university academic catalog.



City Colleges of Chicago

• United States
• Education Management
• 700 & Above Employee

• Interim College Registrar

  • May 2014 - Sep 2014

  Manages a team of 13 Admissions Department and Registrar Staff members.Assures that student information is maintained in accordance with the Illinois Community College Board standards based on policies, legal and regulatory requirements.Documents and enforces student record retention policies and procedures. Distributes and enforces FERPA policy and procedure manual as needed, monitors the student information system. Assists in supervising a staff of 14 admissions and records personnel responsible for daily interaction and services provided to students and faculty at the main and satellite locations. Collects and reports data to the Office of Strategic Research pertaining to the Registrar’s Office, Admissions and Records department. Attends and reports Registrar’s/Records Department activities to the Administrative Management team at the district level. Provides academic, career, and educational planning to current and prospective students. Designs and implemented the admissions New Student Orientation sessions. Serves as a liaison with other departments for students participating in the college's transition, college bridge and “first generation” student initiatives.Creates, verifies and maintains I-20 Visas for current and prospective City Colleges of Chicago International Students. Trains and reviews input of the electronic Semester College Credit schedule for each fiscal and academic year.Provides customer service to students at Registrar’s counter; as needed for conflict resolution. Serves as point of contact for resolution of complex residency, admissions, registration issues, term activation and program plan/ data stack errors; aiding in completion of student registration/ fee calculation. Maintains running list of duplicate student ID corrections on a campus level for College, Adult Education and Continuing Education.

• Assistant Registrar

  • Sep 2012 - Apr 2014

  Assures that student information is maintained in accordance with the Illinois Community College Board standards based on policies, legal and regulatory requirements.Documents and enforces student record retention policies and procedures. Distributes and enforces FERPA policy and procedure manual as needed, monitors the student information system. Assists in supervising a staff of 14 admissions and records personnel responsible for daily interaction and services provided to students and faculty at the main and satellite locations. Collects and reports data to the Office of Strategic Research pertaining to the Registrar’s Office, Admissions and Records department. Attends and reports Registrar’s/Records Department activities to the Administrative Management team at the district level. Provides academic, career, and educational planning to current and prospective students. Designs and implemented the admissions New Student Orientation sessions. Serves as a liaison with other departments for students participating in the college's transition, college bridge and “first generation” student initiatives.Creates, verifies and maintains I-20 Visas for current and prospective City Colleges of Chicago International Students. Trains and reviews input of the electronic Semester College Credit schedule for each fiscal and academic year.Provides customer service to students at Registrar’s counter; as needed for conflict resolution. Serves as point of contact for resolution of complex residency, admissions, registration issues, term activation and program plan/ data stack errors; aiding in completion of student registration/ fee calculation. Maintains running list of duplicate student ID corrections on a campus level for College, Adult Education and Continuing Education.

• College Clerical Assistant II - Registrar's Office

  • Aug 2005 - Sep 2012

  Gathers, processes, files and maintains the student records required for the institution. These include admission forms, correspondence, contact information, official high school and college transcripts, all final grade class lists, grade change forms and data change request forms. Creates/Inputs schedule of semester credit courses offered for each semester of the academic year; in accordance to ICCB regulations related credit/contact hours. Serves as the Student Services Peer Mentor for new “KKC Student Success Program”.



US Department of Health and Human Services

• United States
• Government Administration
• 700 & Above Employee

• Personal Assistant

  • Aug 2012 - Apr 2014

  Provides assistance with household tasks such as cleaning, planning and preparing meals, doing laundry, shopping and running errands. As a personal assistant I also assist clients with personal care tasks such as dressing, bathing, grooming and following special diets. Assists and monitors the home dialysis treatment for some clients. Provides assistance with household tasks such as cleaning, planning and preparing meals, doing laundry, shopping and running errands. As a personal assistant I also assist clients with personal care tasks such as dressing, bathing, grooming and following special diets. Assists and monitors the home dialysis treatment for some clients.



Americall

• Telecommunications
• 1 - 100 Employee

• Telephone Service Representative - Call Center

  • 2002 - 2005

  Delivers prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. Contacts businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. Explains products or services and prices, and answer questions from customers. Obtains customer information such as name, address, and payment method, and enter orders into computers.