Experience

Morgan International

• Lebanon
• Professional Training and Coaching
• 1 - 100 Employee

• Operations specialist & Acting Program Advisor

  • Nov 2018 - Present



Serena Hotels

• Kenya
• Hospitality
• 700 & Above Employee

• ASSISTANT MANAGER

  • 2012 - Oct 2015

  Islamabad, Northern Punjab Rawalpindi, Pakistan Look after Global Loyalty Program of Serena Prestige Club.  Managing team of 27 sales persons.  To ensure customer concern  To deal with international clients  Over all responsible of prestige club  To report corporate office on daily basis.  Meet monthly/yearly targets.  Look after day to day operations.  Maintenance and updating of proper records on the web and Opera.  Coordination with the Prestige Club office… Show more Look after Global Loyalty Program of Serena Prestige Club.  Managing team of 27 sales persons.  To ensure customer concern  To deal with international clients  Over all responsible of prestige club  To report corporate office on daily basis.  Meet monthly/yearly targets.  Look after day to day operations.  Maintenance and updating of proper records on the web and Opera.  Coordination with the Prestige Club office at TPS Corporate office on a day to day basis.  Ensure that instructions forwarded by the Prestige Club Office are implemented when received.  Maintain a healthy relationship with all members and ensure that their grievances are addressed properly.  Coordinate with all related departments internally and other Prestige Club managers at other units.  Coordinate with Reservations on a daily basis to obtain list of Gold and Platinum members.  Ensure that all members are treated in accordance with the benefits entitled through their respective tier.  Meet with Gold and Platinum members every time they check-in and ensure that their stay is comfortable and are given the best service.  Coordinate with internal audit  Ensure that POS terminals are running smoothly at all times.  Ensure that Prestige club procedures are implemented completely.  Ensure that members receive their cards on time.  Training associates of different departments about Prestige Club, Turkish Airlines (Miles & Smiles), and Mobilink. Show less



Huda development organization

• Program operations Assistant

  • 2009 - Oct 2013

  Islamabad Under the Projects of: > Women empowerment > Media information and communication capacity building > Leadership development training > Institutional partnership > Micro Enterprises and Health Nutrition and maternal care. > Developed & executed action plans & managed multiple tasks effectively. > Established & continuously improved the media centre to encourage students to utilise the facility in a practical manner. (National University of… Show more Under the Projects of: > Women empowerment > Media information and communication capacity building > Leadership development training > Institutional partnership > Micro Enterprises and Health Nutrition and maternal care. > Developed & executed action plans & managed multiple tasks effectively. > Established & continuously improved the media centre to encourage students to utilise the facility in a practical manner. (National University of Modern Languages. (NUML) > Prepared clear, sound, accurate & informative written reports, containing findings, conclusions & recommendations. > Supervised & evaluated progress & productivity of the projects. > Organised activities for the development of the projects. > Delegated responsibilities to the team & supported internal customers with strong, effective coaching & guidance. > Presented to the Board of Directors the current progress of the project. > Ensured proper documentation, completed & secured. Training for gender equality is a transformative process that aims to provide knowledge, techniques and tools to develop skills and changes in attitudes and behaviours. It is a continuous and long-term process that requires political will and commitment of all parties in order to create inclusive societies that recognize the need to promote gender equality.  Institutional partnership  Micro Enterprises and Health Nutrition and maternal car  Institutional partnership  Micro Enterprises and Health Nutrition and maternal car Training for gender equality is a transformative process that aims to provide knowledge, techniques and tools to develop skills and changes in attitudes and behaviours. It is a continuous and long-term process that requires political will and commitment of all parties in order to create inclusive societies that recognize the need to promote gender equality. Show less