Rico Samuel

Marketing Coordinator/Associate Product Manager at Ventev
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • AFAA Step Aerobics Certification
    -

Experience

  • Ventev
    • United States
    • Wireless Services
    • 1 - 100 Employee
    • Marketing Coordinator/Associate Product Manager
      • 2011 - Present

      • Create, implement and manage Customer Experience Process for Mobile Division • Develop instructional manuals for Customer Experience Process • Liaison and inter-team collaborator for streamlining research and resolution for issues • Point of contact for escalated issues, e-commerce and end-user concerns • Manage SKU creation for product inventory and clients, using STIBO Step • Maintain and manage customer-facing website using Sitecore, STIBO Step & WordPress • Collaborate with marketing team for product presentation for two company websites • Developed cost-effective method for product replacement process • Provide reporting for returns and quality analysis • Remain responsible for Marketing Coordinator functions: purchasing, supply order placement, managing and reconciling monthly expenditures, coding and reporting for finance department

  • TESSCO Technologies
    • United States
    • Telecommunications
    • 400 - 500 Employee
    • Marketing Coordinator
      • 2001 - 2011

      • Mastered use of proprietary software for SKU creation, web presentation and cross sell• Served as liaison between sales teams, product management and vendor teams to ensure accuracy of product descriptions, SKU creation, pricing and web placement• Managed internal website for sales and service teams, using Adobe Contribute software• Created internal product announcements for sales teams and their customers• Led monthly meetings for new product development • Conducted market research and facilitated wireless device acquisition for testing• Responsible for purchases, supply order placement and reconciling monthly expenditures• Managed monthly expenses, coding and reporting for finance department using Oracle iProcurement

    • New Hire Trainer and Mentor
      • 1999 - 2001

      • Trained new team members from New Hire Orientation through System Training• Re-developed and created initial orientation and instructional guides• Developed training documents for Sales product support and knowledge

    • Team Captain
      • Oct 1997 - 1999

      • Inbound consumer direct sales for affinity wireless/cellular partners 1997-1998 • As captain through 1999, responsible for motivating and managing sales team for affinity partners

Education

  • James Madison University
    Bachelor of Arts (B.A.), Telecommunications
    1986 - 1989
  • University of Mary Washington
    1985 - 1986

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