Experience

InterContinental Kuala Lumpur

• Malaysia
• Hospitality
• 1 - 100 Employee

• Chief Concierge

  • Mar 2017 - Present

  Oversees and directs all aspects of the Concierge, Airport Representative, Bellmen and Driver operations. Lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests. • Hire, train, supervise, discipline concierge colleagues jointly with Rooms Division Management. • Supervise and direct Concierge, Bellmen/Airport Representative activities, and monitor drivers. • Prepare efficient work schedule/staffing requirements for Concierge, Airport Representative, Bell Services, and Drivers, in accordance with hotel business levels and events. • Arrange vacation plan, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures. • Ensure that all section colleagues and drivers are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently. • Conduct effective shift briefing on day-to-day basis to ensure hotel activities and operational requirements are clearly shared with the section teams. • Be able to educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. • Be able to ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards. • Be able to ensure all team members are properly trained in areas such as: service delivery, hotel facilities and services, local directions, etc. and have the tools and equipment needed to effectively carry out their job functions. • Work with Front Office Manager and Human Resources on manpower planning and management needs. Show less



Westin Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Chief Concierge

  • May 2014 - Mar 2017

  Responsibility on the management and daily supervision of the entire Concierge Department and Uniform Services related department, ensuring prompt cum efficient services provided to all internal and external guests. Conduct and attend departmental meeting and training program • Handling guest request and complaint effectively and efficiently. • Familiar with local and foreign government and agencies with regards to immigration, custom, visa, protocol and etc. • Prepare monthly report on issued related to concierge • Conduct daily training for associates and talent profile. • Performed regular staff counseling. • Groomed any talented associates for Career Development Program. • Managing guest experience project for special occasion and arrangement. • Ensure smooth operation share the information among others staff. Show less



NOSS Developement

• MAHTEC

• Panel Member

  • Nov 2016 - 2017

  Develop & review syllabus of Front Office Operation ( Level 3) Hotel & Resort for National Occupational Skills Standard (NOSS) under Department of Skills Development Malaysia & MAHTEC Develop & review syllabus of Front Office Operation ( Level 3) Hotel & Resort for National Occupational Skills Standard (NOSS) under Department of Skills Development Malaysia & MAHTEC



Pacific Regency Hotel Suites

• Hospitality
• 1 - 100 Employee

• Concierge & Club Lounge Manager

  • Mar 2013 - Apr 2014

  -Responsibility on the management and daily supervision of the entire Concierge, Front Office Department and Uniform Services related department, ensuring prompt cum efficient services provided to all internal and external guests. Preparing SOP & Policies and Procedures for Front Office, Concierge,Butler, Care Center.Club Lounge. . -Responsibility on the management and daily supervision of the entire Concierge, Front Office Department and Uniform Services related department, ensuring prompt cum efficient services provided to all internal and external guests. Preparing SOP & Policies and Procedures for Front Office, Concierge,Butler, Care Center.Club Lounge. .



FM WORLD OFFICIAL

• Poland
• Personal Care Product Manufacturing
• 200 - 300 Employee

• Group Business Advisor

  • Feb 2012 - Apr 2014

  Assisting FM Cosmetics Malaysia MD to Set Up New MLM Company in Malaysia, Products Registration, Licensing, Business & Products Training, Roadshow and Introduction of Business all over Malaysia for Distributors, Mobile Stockist & Leader Stockist. Member Of FM International Orchid Club & Group Business Adviser for more than 7000 distributor In Malaysia. About FM World: Generally unusual stories begin with a statement describing that at the very beginning there was an idea. However, in the case of the FM GROUP this would not be entirely true. Honesty demands that to properly describe this firm’s history, it must be said that at the very beginning there were at least a few revolutionary ideas that in a very short time translated into a huge international success story. Would you like to know how this has been done? Please read on. Although relatively new to the market this firm can already claim: WE ARE THE LEADERS. When Artur Trawiński registered FM GROUP POLAND in September 2004, success was already in the air literally because his own family (who have a strong history in the perfume industry) invested into the perfumery. Beautiful fragrances were the perfect choice: thousands of people buy perfumes all over the world. Initially FM GROUP offered 50 elegant and lasting fragrances. However, very quickly it became apparent that its offerings needed to be increased – today in its catalogue you can find 180 of the most fascinating scents in the world including ones enriched with pheromones. Show less



Shangri-La Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Assistant Guest Service Manager -Concierge

  • Jun 2009 - Feb 2012

  Responsibility on the management and daily supervision of the entire Concierge Department and Uniform Services related department, ensuring prompt cum efficient services provided to all internal and external guests. Conduct and attend departmental meeting and training program • Handling guest request and complaint effectively and efficiently. • Familiar with local and foreign government and agencies with regards to immigration, custom, visa, protocol and etc. • Prepare monthly report on issued related to concierge • Conduct daily training for associates and talent profile. • Performed regular staff counseling. • Groomed any talented associates for Career Development Program. • Managing guest experience project for special occasion and arrangement. • Ensure smooth operation share the information among others staff. Show less



Westin Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Team Leader Concierge

  • Jul 2003 - Jun 2009

  Pre- Opening Team ( Concierge Department) Assist Chief Concierge’s responsibility on the management and daily supervision of the entire Concierge Department and Uniform Services related department, ensuring prompt cum efficient services provided to all internal and external guests. Assist Chief Concierge on department’s SIS project and provide support in departmental planning and conducting consistent training for all Concierge Department associates. Assist Chief Concierge on department’s cost control and account / finance assignments. President Of FUNcierge,The Westin Concierge Dept Fun Club from 2005-2009. Show less



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Butler

  • Jan 2003 - Jul 2003

  In Room Check In, Check Out. Performs Personal Butler Duty & Services. In Room Check In, Check Out. Performs Personal Butler Duty & Services.



Mandarin Oriental Hotel Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Concierge

  • Sep 1998 - Jul 2001

  Pre- Opening Team Daily supervision of the entire Concierge Department and Uniform Services related department, ensuring prompt cum efficient services provided to all internal and external guests. Pre- Opening Team Daily supervision of the entire Concierge Department and Uniform Services related department, ensuring prompt cum efficient services provided to all internal and external guests.



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Bellman

  • Jun 1997 - Aug 1998

  Pre- Opening Team Handling Luggage Movement, Messages, Fax, Provide personalise service to the hotel guest . Pre- Opening Team Handling Luggage Movement, Messages, Fax, Provide personalise service to the hotel guest .



The Regent Kuala Lumpur

• Kuala Lumpur, Malaysia

• Banquet Waiter

  • Dec 1993 - Jun 1996

  Perform Banquets services- meeting set up, dinner set up arrangement. Perform Banquets services- meeting set up, dinner set up arrangement.