AirFreight Export Supervisor

• Mar 2023 - Present

Senior Analyst L2 Operations (ShopeeFood)

• Jul 2021 - Mar 2023

- Solve all user/driver/merchant's complaint, inquiries and feedback ticket from L1 CS (Call, Email, Live Chat, Social Media)- Do Investigate and get confirmation for all issues from many source like backend and frontend then each party to get a clear chronology- Decide who is responsible party of existing issues- Take action as provided standard operational procedure (SOP)- Raise issue's ticket to another authorized department, based on problem level to get proper problem solving when it's needed- Make sure all issue's ticket status can be solved Show less

Senior Analyst Product Review Outbound Project (Cross Border)

• Nov 2020 - Jul 2021

- Analyze bad store rating data from Bussiness Inteligent (BI)- Collecting evidence from store buyer review and seller chat feature- Take action based on SOP to give recovery treatment- Make sure buyer use compensation treatment- Evaluate treatment strategy to improve store rating and conversion rate (CR)

Senior Analyst Inbound Seller Chat Coordinator (Cross Border)

• Jan 2020 - Nov 2020

Analyst Inbound Seller Chat (Cross Border)

• Aug 2018 - Jan 2020

-Seller Chat Representative -Maintaining daily & monthly selling performance from each product category -Maintaining customer satisfaction rate (CSAT)-Collaborating with another team function in order to calibrate every issue related with product description, Return and Refund and Service Quality Assurance-Operating any lead's initiative project-Ensuring work performance indicator meets determined KPI

Air Export Overseas Pre Alert

• Sep 2017 - Aug 2018

1. Preparing pre-advice notice for air cargo shipping & documents to overseas agent around the world. 2. Making a correction for airwaybill data and another support documents if any mistake which has been printed on it to avoid another change correction amendment charge. 3. Managing airwaybill stock number for each cargo airline such as China Airlines Cargo (CI), Japan Airline Cargo (JAL), Air Nippon Cargo (NH) Singapore Airline Cargo (SQ), Cathay Pacific Cargo (CX), Eva Air Cargo (BR), Turkish Cargo (TK), Garuda Indonesia Cargo(GA), Etihad Cargo (EY), Emirates Cargo (EK) etc. 4. Collecting all air export documents from operation staff and make sure everything should be complete 5. Monitoring cargo tracking to ensure all shipment gonna be run as well. Show less

Operation Coordinator

• Jul 2016 - Jul 2017

Perusahaan bergerak pada bidang Rent & Logistic Trucking yaitu penyewaan kendaraan logistik beserta manajemen trucking sesuai rute pengiriman yang telah ditentukan antara customer dan supplier. Field Coordinator memiliki fungsi untuk memonitoring operasional yang berjalan dilapangan seperti manajemen jadwal pengiriman, driver schedule, vehicle maintenance, kelengkapan peralatan safety pada kendaraan, pengurusan pajak beserta ijin kir kendaraan. Perusahaan bergerak pada bidang Rent & Logistic Trucking yaitu penyewaan kendaraan logistik beserta manajemen trucking sesuai rute pengiriman yang telah ditentukan antara customer dan supplier. Field Coordinator memiliki fungsi untuk memonitoring operasional yang berjalan dilapangan seperti manajemen jadwal pengiriman, driver schedule, vehicle maintenance, kelengkapan peralatan safety pada kendaraan, pengurusan pajak beserta ijin kir kendaraan.

Product Specialist

• Dec 2015 - May 2016

Travel Consultant adalah sebuah posisi dimana terdapat jobdesk untuk mensuggest customer untuk sebuah produk perjalanan wisata seperti paket tour, tiket pesawat dan voucher hotel. Tanggung jawab seorang travel consultant tidak terbatas pada hal tersebut, namun berorientasi juga terhadap kesuksesan penjualan produk (Selling Goal) untuk mencapai target pendapat perusahaan yang telah ditentukan. Travel Consultant adalah sebuah posisi dimana terdapat jobdesk untuk mensuggest customer untuk sebuah produk perjalanan wisata seperti paket tour, tiket pesawat dan voucher hotel. Tanggung jawab seorang travel consultant tidak terbatas pada hal tersebut, namun berorientasi juga terhadap kesuksesan penjualan produk (Selling Goal) untuk mencapai target pendapat perusahaan yang telah ditentukan.

Travel Consultant

• Feb 2015 - Dec 2015