Operations Manager

• Jun 2022 - Present

Operations Manager - East Africa

• Aug 2021 - Jun 2022

My focus is on providing overall leadership & support to the 22BET team, by ensuring optimal efficiency of all operations.. Responsibilities• Fully responsible for all aspects of all departments.• Support and work with all Head of Departments in all aspects of running 22BET• Conduct regular operations team meetings to discuss operational matters, user experience feedback, and any staff issues.• Closely monitor departmental overheads/ expenditures and keep them within allowable cost margins..• Facilitate interdepartmental coordination to ensure smooth operations at all times.• Continuously develop human capital by providing mentorship and coaching to head of departments and staff.• Be available on call 24 hours a day to resolve any urgent problems on emergencies.• Offer guidance on marketing and assist on leads generation and conversion into guaranteed business.• Review and analyze 22BET operations to identify inefficiencies and areas of improvement.• Prepare, circulate and present customized reports to the HODs and Head Office teams.• Provide prompt and consistent feedback to the management on the entire scope of operations.• Ensure compliance to government statutory requirements• Assessing and reviewing customer satisfaction and service recovery process. Show less

Social Media & Community Manager

• Dec 2019 - Sep 2021

My focus was on creating brand awareness as well as business development and maintaining excellent company reputation by planning and implementation of digital marketing strategies and understanding of user feedback and market trends. My main objectives are:• Set, plan and implement social media and communication campaigns and marketing strategies.• Provide leadership and direction to the customer support department.• Ensure continuous improvement of customer experience through constant improvement of the approaches and strategies applied by the team.• Respond to comments and customer queries in a timely manner.• Digital marketing and online PR management for the company.• Build relationships with customers, potential customers, industry professionals and journalists.• Coordinate with Marketing, PR and Communications teams to ensure brand consistency. Show less

Head Of Business Development

• Jan 2018 - Dec 2019

IT Consultant

• Jul 2015 - Dec 2019

Pioneered the development of a new arm of the company that was able to offer additional services to new and existing clients of the company & thereby leading to an increase in revenue. Some of the services included web design, digital marketing. Responsibilities • Website design & maintenance for their clients e.g. – ALS Limited, Pizza corner Kenya, Sports medicine Kenya. • Computer service & Maintenance. • Digital Marketing (online & social media). • Design & printing (company profiles, business cards, flyers, posters). • PHP, HTML, CSS, SQL, JavaScript programming. Achievements • Through working here, I was able to develop various websites for large corporates which was very challenging at fast as I was fresh from school but through proper communication and understanding I was able to deliver. Some of those works include: http://als.co.ke https://londondistillers.com/ https://thechocolatebar.co.ke/ http://sportsmedicine.co.ke/ Show less

Digital Marketing Manager

• Jun 2019 - Nov 2019

My main objectives were: • Social media management • Create and manage all PPC campaigns • Design all promotional items for the (Fliers, brochures, banners, branded caps, t-shirts, wristbands). • Online PR management for the company. My main objectives were: • Social media management • Create and manage all PPC campaigns • Design all promotional items for the (Fliers, brochures, banners, branded caps, t-shirts, wristbands). • Online PR management for the company.

Digital Marketing Manager

• Apr 2019 - Jul 2019

Being a new entrant to to betting and gambling space my main focus was creating brand awareness as well as business development by planning and implementation of digital marketing strategies and understanding of user feedback and market trends. My main objectives were: • Social media management • Create and manage all PPC campaigns • Media buying • Design all promotional items for the (Fliers, brochures, banners, branded caps, t-shirts, wristbands). • Online PR management for the company. Achievements: • Was able to be part in the development and launch of a new company and product to the market • Was able to understand how the betting industry works • Was able to get hands on experience on dealing with irate customers and provide solution to complex complaints and queries. Show less

Head Of Business Development

• Oct 2016 - 2018

Responsible for the overall management of all strategic and operational Marketing and Customer Relationship activities. Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas. Take ownership of the management of the sales and marketing functions of the business. Drive increased revenue and profit to achieve the Company`s ambitious growth. Working to stringent targets, the job holder will be required to adopt a professional and knowledgeable approach to each new business call. Planning and coordinating the implementation of business plans and the penetration of new markets. Show less

Senior PHP Developer

• Jan 2015 - May 2017

Responsibilities § Face to face meeting with prospective clients § Requirements analysis § Website design § PHP, HTML, CSS, SQL, JavaScript programming. Achievements As I was still in School I was able to gain proper time management skills as I used to shuffle between work and school. Responsibilities § Face to face meeting with prospective clients § Requirements analysis § Website design § PHP, HTML, CSS, SQL, JavaScript programming. Achievements As I was still in School I was able to gain proper time management skills as I used to shuffle between work and school.

Project Manager

• Feb 2016 - Oct 2016

Responsibilities • Overall project supervision that involved managing the Application development process, • People management by assigning specific tasks to mobile app developers • Project scheduling by ensuring project activities and milestones are reached on time. Achievements • Much as it is a new concept, I managed to design a sustainable project structure • Despite the project failing to scale due to overlap of other company projects and shortage of investor funding, I managed to ensure that the project was developed and rolled out to the pilot testing phase. Other Achievements • I was able to fully understand the system development lifecycle from analysis to evaluation. • I was able to work in a team Show less

Creative Designer

• May 2012 - May 2016

Website design & maintenance for their clients  Computer service & Maintenance.  Digital Marketing (online & social media).  Design & printing (company profiles, business cards, flyers, posters).  PHP programming. Website design & maintenance for their clients  Computer service & Maintenance.  Digital Marketing (online & social media).  Design & printing (company profiles, business cards, flyers, posters).  PHP programming.

Freelancer

• Jan 2013 - Dec 2013

Responsibilities § Digital Marketing - Google AdWords, Facebook/twitter Ads § Social Media Marketing & Management § Graphic Design (Adobe Suite & Corel Draw) § Website Development (Design & Maintenance) PHP, HTML, CSS, SQL, JavaScript programming. Online presence management (Facebook, twitter) Some of the works include-: § https://www.kenyaquiltguild.org/ § http://marvelark.co.ke/ § http://solidrockfoundation.or.ke/ § https://churchblazegroup.com/ § http://www.authenticdate.co.ke/ § http://dwn.or.ke/ § http://www.chefsamuel.com/ § http://js-associates.org/ § http://www.rejareja.co.ke/ § http://gdia.or.ke/ § www.amesnet.co.ke § www.samoa.co.ke § www.bluflameafrica.com § www.bigedelectronics.com § www.themonsterradio.com Show less