Ricky Solomon

Helpdesk Analyst at Affinity Health Plan
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Contact Information
us****@****om
(386) 825-5501
Location
Brooklyn, New York, United States, US
Languages
  • English -
Skills

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Bio

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Credentials

  • A+ Certification
    CompTIA
  • Network +
    CompTIA

Experience

  • Affinity Health Plan
    • United States
    • Insurance
    • 300 - 400 Employee
    • Helpdesk Analyst
      • Apr 2013 - Present

      Successfully research, analyze, troubleshoot and document all issues associated with PCs, printers, software and hardware for non-executive to executive level employees. •Instrumental in developing and implementing a support desk knowledgebase derived from over 200 documented troubleshooting solutions. •Researched and implemented a Self Service Reset Management tool that allowed end users to reset and unlock their own network accounts thus reducing the support teams call volume by 48%. •Performed over 800 hardware and software upgrades in accordance with defined SLAs. •Recognized for the timely completion of over 200 OS upgrades using Kace imaging. •Supported over 500 in-house PCs and 200 virtual machines using VMWare vSphere. •Recognized for a record 500 ticket completions in a single month. •Responsible for identifying and troubleshooting issues between layer 2 and PC devices. •Responsible for the data wiping, cataloging and reporting of 100 desktop/laptops for relocation into new office building while adhering to strict security guidelines set by Chief Security Officer. Show less

  • Institute for Integrative Nutrition
    • United States
    • Wellness and Fitness Services
    • 400 - 500 Employee
    • IT Consultant - Jr. Systems Administrator
      • Apr 2012 - Feb 2013

      Solely responsible for on-boarding and off-boarding of all employees •Provided end user support to over 200 employees. •Coordinated automation of all computer equipment. •Responsible for troubleshooting over 50 help desk tickets daily and maintaining long term solution documentation. Solely responsible for on-boarding and off-boarding of all employees •Provided end user support to over 200 employees. •Coordinated automation of all computer equipment. •Responsible for troubleshooting over 50 help desk tickets daily and maintaining long term solution documentation.

  • Media Whiz Consulting
    • Advertising Services
    • IT Consultant – Help Desk Support
      • Mar 2011 - Apr 2012

      Operate as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve over 20 issues daily •Responsible for supporting over 70 workstations on 2 separate floors. •Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance. •Monitored and completed daily backups of servers as well as satisfying any physical aspect required to maintain workplace. Operate as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve over 20 issues daily •Responsible for supporting over 70 workstations on 2 separate floors. •Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance. •Monitored and completed daily backups of servers as well as satisfying any physical aspect required to maintain workplace.

  • Bango
    • United Kingdom
    • Telecommunications
    • 200 - 300 Employee
    • Help Desk Support/ Computer Technician
      • Apr 2010 - Mar 2011

      Provide technical support, both hardware and software, to members of the public and large corporate clients via phone and email. •Investigate technical issues and documented resolutions for current and future employees. •Work with an international team with occasional travel to our Cambridge UK office for Provide technical support, both hardware and software, to members of the public and large corporate clients via phone and email. •Investigate technical issues and documented resolutions for current and future employees. •Work with an international team with occasional travel to our Cambridge UK office for

Education

  • New York University
    B.A, Information Systems Management
  • New York University
    Bachelor of Applied Science (B.A.Sc.), Management Information Systems, General
    2012 - 2016

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