Experience

My Video Talk

• Advertising Services
• 1 - 100 Employee

• Entrepreneur

  • Aug 2012 - Present



Quatrro

• Team Leader

  • Oct 2008 - Sep 2012

  Work Profile Dedicated team of up to 30 agents. Coached the agents in a group as well as one on one to improve their performance. Analyzed team and individual statistics; prepared daily reports; ensured the best performance from each individual to achieve team targets while maintaining Quality. Provided performance coaching along with pointers for agents to be productive. Data as well as attendance management for the team. Work as an early warning system for the company. Barge agent's calls and provide them feedback containing pointers for both sales as well as quality. Conduct weekly quality sessions for new joiners and refresher trainings for the ones working already. Show less