Ricky has been an instrumental cog with the growth of our Service Desk team. Since inception of our contract, Ricky showed a strong willingness to expand his IT knowledge. He is always enthusiastic and takes pride in seeing our team succeed. He built trust with his agility to handle multiple given tasks within our incident backlog. Ricky has generalized IT knowledge that touches many areas within infrastructure, hardware, networking administration, and software analysis. His troubleshooting and incident documentation are generally comprehensive and detailed. Bottom-line, he is a valued member of our team and he would be an asset to any IT Service Desk organization.

Ricky has been an instrumental cog with the growth of our Service Desk team. Since inception of our contract, Ricky showed a strong willingness to expand his IT knowledge. He is always enthusiastic and takes pride in seeing our team succeed. He built trust with his agility to handle multiple given tasks within our incident backlog. Ricky has generalized IT knowledge that touches many areas within infrastructure, hardware, networking administration, and software analysis. His troubleshooting and incident documentation are generally comprehensive and detailed. Bottom-line, he is a valued member of our team and he would be an asset to any IT Service Desk organization.

Ricky has been an instrumental cog with the growth of our Service Desk team. Since inception of our contract, Ricky showed a strong willingness to expand his IT knowledge. He is always enthusiastic and takes pride in seeing our team succeed. He built trust with his agility to handle multiple given tasks within our incident backlog. Ricky has generalized IT knowledge that touches many areas within infrastructure, hardware, networking administration, and software analysis. His troubleshooting and incident documentation are generally comprehensive and detailed. Bottom-line, he is a valued member of our team and he would be an asset to any IT Service Desk organization.