Ricky Madrigal
Paid Search Specialist at Intelegencia- Claim this Profile
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Bio
Credentials
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Advanced Branding
LinkedInApr, 2021- Nov, 2024 -
Advertising on Facebook
LinkedInApr, 2021- Nov, 2024 -
Advertising on Instagram
LinkedInApr, 2021- Nov, 2024 -
Advertising on Pinterest
LinkedInApr, 2021- Nov, 2024 -
Advertising on Twitter
LinkedInApr, 2021- Nov, 2024 -
Advertising on YouTube
LinkedInApr, 2021- Nov, 2024 -
Become a Social Media Advertising Specialist
LinkedInApr, 2021- Nov, 2024 -
Branding Foundations
LinkedInApr, 2021- Nov, 2024 -
Coaching and Developing Employees
LinkedInApr, 2021- Nov, 2024 -
Google Universal Analytics Essential Training (2020)
LinkedInApr, 2021- Nov, 2024 -
Ideation for Marketers
LinkedInApr, 2021- Nov, 2024 -
Social Media Marketing Foundations
LinkedInApr, 2021- Nov, 2024 -
Google Ads - Measurement Certification
Google AdsMar, 2021- Nov, 2024 -
Google Ads Apps Certification
Google AdsMar, 2021- Nov, 2024 -
Google Ads Display Certification
Google AdsMar, 2021- Nov, 2024 -
Google Ads Search Certification
Google AdsMar, 2021- Nov, 2024 -
Google Ads Video Certification
Google AdsMar, 2021- Nov, 2024 -
Microsoft Advertising Certified Professional
MicrosoftMar, 2021- Nov, 2024 -
Shopping Ads Certification
Google AdsMar, 2021- Nov, 2024
Experience
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Intelegencia
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United States
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IT Services and IT Consulting
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300 - 400 Employee
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Paid Search Specialist
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Mar 2022 - Present
Create and tag new keywords to ensure the account reflects current product offerings. Review and optimize performance of recently added ads & keywords. Select, evaluate and optimize paid search ad copy and landing pages. Maintain paid search reports. Create and tag new keywords to ensure the account reflects current product offerings. Review and optimize performance of recently added ads & keywords. Select, evaluate and optimize paid search ad copy and landing pages. Maintain paid search reports.
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TaskUs
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Content Moderator
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May 2021 - May 2022
Review, approve or disapprove content being submitted on a social media platform Review, approve or disapprove content being submitted on a social media platform
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Majorel Philippines
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Philippines
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Outsourcing/Offshoring
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400 - 500 Employee
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Quality Supervisor
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Nov 2019 - Feb 2021
Responsible for customer satisfaction and quality assurance in accordance with the client and the company standards.Plans, directs and supervises the work activities of the quality team members namely the quality coaches.Meets department budget goals by controlling costs for personnel by maintaining appropriate ratios for the quality coaches.Ensure that quality procedures are documented, audited and maintained.
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Team Manager
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Mar 2018 - Nov 2019
Manage, motivate, coach and develop direct reports.Monitor and enhance the performance of the team in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/development.Ensure that corrective and preventive measures are identified and implemented to resolve incidents and mitigate procedural risks that may impact the business.
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Quality Coach
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Mar 2015 - Mar 2018
Monitor and coach / mentor agents on a daily, weekly and monthly basis for quality improvement. Assist in developing and streamlining quality procedures for Microsoft Advertising account Contribute to the alignment with team managers and quality team to develop agent and team specific action and development plans. Conduct quality audits for calls and chat
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Customer Service Representative
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Feb 2014 - Mar 2015
Assist customers regarding their Pay per Click advertising campaigns with Microsoft. Help with campaign optimization Answer customer inquiries through chat and create ticket logs for tracking purposes. Follow up with customers via email and phone to resolve their concerns. Escalate issues that require a higher level of support.
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Datacom
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New Zealand
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Representative
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Mar 2013 - Jan 2014
Diagnose and troubleshoot hardware and software faults and any issues related to internet connection. Diagnose and troubleshoot hardware and software faults and any issues related to internet connection.
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Atos
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France
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IT Services and IT Consulting
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700 & Above Employee
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Information Technology Help Desk
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Oct 2011 - Jan 2013
Troubleshoots via the phone, email, chat and/or web hardware, software, and network operating problems and involves technical resources to ensure resolution. Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems. Troubleshoots via the phone, email, chat and/or web hardware, software, and network operating problems and involves technical resources to ensure resolution. Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
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TeleTech Philippines
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Technical Support Representative
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Jul 2006 - Jan 2010
Provide excellent customer service to High-Speed Internet Subscribers in North America by providing accurate and easy to follow steps in troubleshooting internet connection problems for wireless and hardwire support modems (2wire, Speedstreams, Motorola, Netopia, Westell) Provide excellent customer service to High-Speed Internet Subscribers in North America by providing accurate and easy to follow steps in troubleshooting internet connection problems for wireless and hardwire support modems (2wire, Speedstreams, Motorola, Netopia, Westell)
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Education
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1998 - 2022
University of the Philippines
Bachelor of Arts - BA, Philosophy
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