Ricky-Kee Klemm
Assistant Store Manager at Ken Stanton Music- Claim this Profile
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Bio
Credentials
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Certified in SEO, Content Marketing,PPC & Digital Analytics
SimplilearnJan, 2022- Nov, 2024
Experience
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Ken Stanton Music
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United States
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Musicians
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1 - 100 Employee
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Assistant Store Manager
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Nov 2014 - Present
Supervised associates engaged in sales, inventory receipt, reconciled cash receipts, performed services for customers. Prepared weekly schedules to ensure proper floor coverage within fiscal guidelines when store manager was off. Promoted customer service by ensuring associates are greeting and assisting customers; responded to customer inquiries and complaints in a professional and timely manner. Modeled sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommended merchandise selections or helped to locate or obtain merchandise based on customer needs and desires. Maintained a visually appealing store, ensured proper housekeeping, visual merchandising, and organization are kept to the highest standard. Trained associates on visual merchandising techniques to ensure store is maintained at all times. Monitored associate sales activities and productivity; acknowledges and communicated performance to associates; motivated and trained associates to achieve full potential. Performed all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensured all register transactions are completed accurately and in accordance with policy. Administered all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories. Facilitated and/or managed the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations. Supported compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper controls. Show less
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Online-Store Manager
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Jan 2011 - Oct 2014
Created, and developed content for Social Media Ads as a marketing tool for the Meinl Musik Company Retail Instruments On-line and Storefront Showcase stores. Applied skills included Web design, graphic design, Photoshop, etc. Used other advertising techniques and creative marketing tools such as designing banners, and other advertisement products designed for public distribution to promote products and services. Planned out new functions and design elements for the online shop, while maintaining an updated inventory of products showcased in the showroom, and on-line store. Re-ordered products as needed. Updated item contents in the company’s main database. Maintained updated photos of new items, in preparation for graphic implementations. Provided excellent customer service skills to communicate with customers both on-site, and using various electronic communication applications such as Facebook, E-mail, etc. Utilized programs such as Lotus Notes, MS Word, Live-Chat and other operating systems. Reviewed statuses of purchased items using AS400 Program. Ensured new product items were integrated into the ”AS400” database. Prepared invoices and packing lists. Determined final customers credits , and created and updated customer accounts in AS400 database. Supervised other employees in regard of the Meinlshop online-store. Planned out new sales strategies to obtain a wider customer base. Met or exceeded sales goals for the online-store. Coached associates in building relationships with customers and understanding their needs. Trained store associates in using the online-store system to support the customer experience, including customer account. Secured loss prevention. Responsible for the overall productivity results in the store. Show less
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Logistic Operator
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Jan 2009 - Dec 2010
Received training in logistics planning and organizing processes. Accepted goods and checked deliveries on the basis of the accompanying documentation. Transported and forwarded goods with the company car. Unpacked goods, sorted and placed them into storage as required and in an efficient manner, observing the warehouse system. Commissioned and packaged goods for delivery and compiled them into loading units. Identified, marked and secured deliveries in accordance with the legal requirements. Produced load lists/loading plans, observing the loading guidelines. Load and stow away deliveries in means of transportation in accordance with the ac- companying documentation and applying the regulations regarding the sealing of deliveries processed dispatch papers and accompanying documentation. Assisted in developing route schedules. Planned, organized and monitored the use of equipment and means of conveyance. Used company information and communications systems, “AS400”software. Worked in a team and customer-oriented manner. Used foreign language terminology specific to the field “English”. Observed the basic principles regarded safety and health protection, as well as protection of the environment and energy conservation. Received training and certification in forklift handling. Show less
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Sales Representative
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Jan 2006 - Dec 2008
Attended training to attain knowledge on products. Informed customers about new deals and offers. Provided convenient customer service by contacting clients via phone, e-mail, and fax. Participated in pitching new Items, and offers to potential buyers or major cooperation customers at the ”Music Exhibition Frankfurt”. Used “AS400” program to check delivery status of purchased items. Visited the stores of clients to inquire about needed products, and provided equipment accordingly. Assembled displays at various stores. Verified products prior to delivery or pick up of items. Created newsletters for clients providing product updates , and upcoming events using PDF files under “Adobe Acrobat” via E-Mail Created Excel Files of potentially new clients. Created listings of product offers using Word processing program and forwarded to sales management. Forwarded discrepancies to financial office, and followed up on issue to maintain good relations with clients. Booked Hotel reservations for clients using a variety of resources * Input product specifications into the “ AS400” system. Input new products using”AS400”System. Answered and replied to phone calls, E-Mails, and Fax. Show less
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DHL, Postal Service
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Neustadt Aisch
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Mail Carrier
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Jan 2002 - Dec 2006
Organized, and assorted mail packages and delivered mail using company vehicle. Verified mailing addresses, and returned letters/packages accordingly. Ensured the safety of myself and others by completing a special security training on driving company vehicles. Completed training on safety precautions while manually delivering goods. Attended training course on rules, regulations and procedures as it pertained to delivering goods. Organized, and assorted mail packages and delivered mail using company vehicle. Verified mailing addresses, and returned letters/packages accordingly. Ensured the safety of myself and others by completing a special security training on driving company vehicles. Completed training on safety precautions while manually delivering goods. Attended training course on rules, regulations and procedures as it pertained to delivering goods.
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Beckers Treffpunkt
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Neustadt Aisch
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Sales Representative
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Jan 2000 - Dec 2001
Trained to effectively sell merchandise. Attended conventions to seek newest trends in products. Informed customers of new released items and up and coming trends. Gained knowledge experience of products by testing each Item. Provided good customer service by replacing default Items under warranty and returning original Items back to suppliers. Manually updated and inserted prices for merchandise. Used my communication skills to effectively pitch products to potential Clients. Maintained inventory. Constructed a variety of merchandise including equipment for display. Managed electronic games department. Show less
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Peter Gabor
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Neustadt Aisch
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Sales Representative
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Oct 1998 - Dec 1999
Maintained relations with prior clients by informing of new items, prices, and offers provided by the company. Actively sought out new clients. Organized and managed merchandise. Packaged and delivered goods to clients. Tracked and followed up on delays in payment. Maintained relations with prior clients by informing of new items, prices, and offers provided by the company. Actively sought out new clients. Organized and managed merchandise. Packaged and delivered goods to clients. Tracked and followed up on delays in payment.
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Helmut Eitel
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Dietersheim
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Sales Representative
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Sep 1995 - Sep 1998
Updated, and manually inserted prices for merchandise. Used my communication skills to effectively pitch products to potential clients. Maintained inventory. Constructed a variety of merchandise including heavy duty equipment for display. Verified products prior to delivery or pick up of items. Used communication skills to effectively pitch products to potential clients. Updated, and manually inserted prices for merchandise. Used my communication skills to effectively pitch products to potential clients. Maintained inventory. Constructed a variety of merchandise including heavy duty equipment for display. Verified products prior to delivery or pick up of items. Used communication skills to effectively pitch products to potential clients.
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Education
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1995 - 1998
Staatl. Berufsschule Neustadt a.d.Aisch - Bad Windsheim
Certified Sales Person, Sales
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