Experience

Bright From The Start: Georgia Dept of Early Care and Learning

• United States
• Government Administration
• 100 - 200 Employee

• Family Support Consultant-Critical Response

  • Jul 2019 - Present

  * Delivers services as a part of a comprehensive system of child care financial assistance and social services for families with focus on innovation and system building, as well as improved performance and more accountability. Delivers local services that adhere to federal and state requirements.* Works with the Family Support Manager to assure CAPS program compliance with policies, as well as maintaining appropriate documentation based on federal and programmatic requirements.* Develops strong, positive, and effective relationships with families, including those families experiencing crises. Supports families in identifying, developing, and utilizing their informal and formal support networks (e.g. neighborhood groups, faith/spiritual communities, civic organizations).* Maintains a network of regularly scheduled training, outreach, and informational sessions for both families and child care providers, in collaboration with the Family Engagement Coordinator and Instructional Supports division.* Works in close collaboration with scholarship eligibility and program administration sections of the CAPS division to ensure seamless and timely service delivery to all families and providers, and exemplary customer service.* In partnership with CAPS Family Support Directors and Managers, develops an understanding of community resources so they are able to connect families with the most appropriate supports.* Creates, builds, and maintains positive working relationships within the community. Recognizes and promotes CAPS as a part of the broader community (geographically, within early childhood,* Supports the Family Support Manager in compiling necessary content to enhance communication within the division and with other divisions of the agency, such as the Audits and Compliance and Legal divisions on a specific case level as well as on a procedure/policy level. Show less

• Scholarship Administration Specialist

  • Nov 2017 - Jul 2019

• Childcare and Parent Services (CAPS)-Scholarship Specialist (Eligibility)

  • 2017 - Jul 2019

  •Process assigned electronic and hard copy initial applications for CAPS scholarships to determine program eligibility.•Process assigned electronic and hard copy renewal applications for CAPS scholarships to determine ongoing eligibility. •Verify eligibility through appropriate documents and contact with consumer's employer, education institution, and any other third-party entity that may verify eligibility; and applying eligibility policies accordingly. •Process referrals from Department of Family and Children Services (DFCS) and/or partner agencies for CAPS scholarships to determine eligibility. •Provide resolution to customer concerns and issues that arise. •Work in close collaboration with program administration and family support sections of the CAPS division to ensure seamless service delivery to all families and providers, and exemplary customer service. •Conduct research using a variety of sources to complete, prepare, assemble, process, and/or generate reports and other documentation, or to respond to inquiries, questions or requests. •Enter data from forms, records, reports, and/or other sources into data systems for purposes such as maintaining databases. Show less



Georgia Department of Human Resources

• Government Administration
• 400 - 500 Employee

• Program Director

  • 2012 - 2017

  •Directed professional staff in the delivery of Medicaid services to children in foster care.•Ensured day–to-day supervision, support, oversight, training, managing, monitoring and evaluating the activities of staff.•Established Unit Goals and manages the unit in such a manner to ensure timely and accurate issuance of benefits and maximum attainable IV-E Penetration rates for individual counties of responsibilities.•Regulated workloads in accordance with agency goals.•Worked with Social Services staff in collecting necessary documentation to enroll and recertify medical coverage for foster care children.•Maintained 90% for on-time delivery and service efficiency.•Directed professional staff in developing their skills, delivering quality services and documenting efforts.•Promoted awareness of Medicaid programs within the community.•Participated in ongoing training to ensure continuous knowledge of programs to educate staff. Show less

• Quality Assurance Specialist

  • 2011 - 2012

  •Conducted on-site reviews of cases for Rev Max regional locations within DFCS to measure, evaluate, and assure quality performance and compliance of Title IV-E Foster and Adoption Assistance case records for applicable state and federal rules and regulations.•Monitored SHINES (statewide online DFCS data management system) and SUCCESS (System Uniform Calculation Consolidation Economic Support Services) data system for identification of problematic areas for training, clarifications, error solutions, and preparations for state and Federal Title IV-E reviews. •Compiled reports on findings and deficiencies with appropriate supporting evidence. •Participated as a peer reviewer for state and Federal IV-E eligibility reviews as needed. Show less

• Social Service Protect & Placement Specialist

  • 2005 - 2011

  •Assessed the level of risk to children by conducting face to face interviews with the alleged child victims and their caretakers on a monthly basis to assess progress on court approved service plans.•Facilitated transfers of children from foster home to Childcare facilities when intensive services were needed to treat mental health diagnosis.•Advocated and mediated as needed for clients during court proceedings and for appropriate services.•Created services plans for families of children in foster care to educate on behavior and to maximize safety risk of children with in home services.•Ensured that the children were placed in permanent stable families within as short a time frame as possible.•Visited foster homes; supervised visits between children and parents.•Collaborated with medical providers to ensure that children received appropriate medication management when needed. •Compiled services documents to assist in educating clients on deprivations that brought them to the attention of Social Services. Show less