Experience

FoodMarble

• Ireland
• Home Health Care Services
• 1 - 100 Employee

• Client Engagement Coordinator

  • Jan 2022 - Present

  • Source leads through various means to create meaningful relationships with GI professionals who could benefit from the FoodMarble Clinical offering.• Perform demos with potential clients• Onboard new clinicians to the FoodMarble Clinical Dashboard to ensure successful outcomes to meet their needs• Provide full support for clinicians and their patients to create a seamless and efficient experience for all parties.

• Customer Success Manager

  • Dec 2020 - Jan 2022

  • Analyse usage data against various metrics using Google Analytics, Metabase, and database SQL queries to identify improvement opportunities for users• Develop guides and content to onboard users, increase usership and retention, and achieve user success goals• Plan and conduct testing by recruiting, briefing, facilitating, and debriefing testers in testing new products/services and presenting findings using G-Drive tools• Support marketing campaigns and new product launches by providing customer advocacy, designing emails, monitoring customer reactions, and collecting feedback• Work in close collaboration with all teams to create and drive initiatives to ensure best user outcomes Show less

• Customer Experience Specialist

  • Jun 2018 - Dec 2020

  • Created and maintained CX protocols, response bank, and created a CX procedures database using HTML and CSS • Systematically and thematically reviewed customer contact data to enhance the user experience• Troubleshot technical customer issues, and liaised with internal teams to address product/service issues• Established and maintained US supply chain, and assisted in logistics operations



Atlanta Psychiatry and Psychotherapy Associates

• United States
• Mental Health Care

• Governance, Compliance, and Safeguarding Coordinator

  • Mar 2016 - May 2018

  • Developed protocols through evaluating information governance, and health and safety legislation • Monitored service efficiency and compliance through performing risk assessments, and clinical audits • Trained staff in information governance, and safeguarding of vulnerable groups • Managed office by overseeing procurement, general client services, payroll, staff training, and health and safety audits • Developed protocols through evaluating information governance, and health and safety legislation • Monitored service efficiency and compliance through performing risk assessments, and clinical audits • Trained staff in information governance, and safeguarding of vulnerable groups • Managed office by overseeing procurement, general client services, payroll, staff training, and health and safety audits



Oxford University Hospitals NHS Foundation Trust

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• PALS Team Supervisor

  • Oct 2014 - Feb 2015

  • Evaluated service efficiency over four hospitals and continuously developed methods for improvement • Liaised with senior staff in all departments to improve services based on trends identified through data collection and analysis • Monitored and delegated the daily workload of three staff members and acted to escalate matters as appropriate • Evaluated service efficiency over four hospitals and continuously developed methods for improvement • Liaised with senior staff in all departments to improve services based on trends identified through data collection and analysis • Monitored and delegated the daily workload of three staff members and acted to escalate matters as appropriate

• Health and Wellness Advisor

  • May 2011 - Aug 2013

  • Performed biopsychosocial assessments with Executive Director to determine effective patient treatment modalities • Coordinated discharge plans and collaborated with external organisations to support patients through securing resources upon discharge • Collaborated with an interdisciplinary team of mental health professionals to enhance patients’ overall mental health treatment and recovery • Managed office by overseeing procurement, general client services, payroll, staff training, and health and safety audits Show less



Bed Bath & Beyond

• United States
• Retail
• 700 & Above Employee

• Senior Sales Associate

  • Jan 2005 - Aug 2013

  • Maintained a high degree of customer service in a fast-paced environment • Managed inventory and sales in a 6 million USD department by setting sales goals, and developing ordering and merchandising plans to increase departmental profit • Led by training new associates in department management, creating professional development plans for new associates, and leading departmental meetings along side department manager • Maintained a high degree of customer service in a fast-paced environment • Managed inventory and sales in a 6 million USD department by setting sales goals, and developing ordering and merchandising plans to increase departmental profit • Led by training new associates in department management, creating professional development plans for new associates, and leading departmental meetings along side department manager



Metro Transcribing

• United States
• Writing and Editing

• Administrative Manager

  • Sep 2007 - Nov 2008

  • Managed operations of a busy office charged with processing sensitive medical data for the thirty-fifth largest hospital in United States • Assigned work to 30 sub-contracted medical transcriptionists and managed three local employees • Liaised with clients to improve operations and solve problems • Managed operations of a busy office charged with processing sensitive medical data for the thirty-fifth largest hospital in United States • Assigned work to 30 sub-contracted medical transcriptionists and managed three local employees • Liaised with clients to improve operations and solve problems