Training and Enablement Manager

• Aug 2022 - Present

Enablement Manager, Training

• Sep 2021 - Aug 2022

Senior Training Specialist

• Mar 2021 - Sep 2021

Training Specialist

• Jun 2019 - Mar 2021

Conduct virtual trainings for customers ranging from office, technician, and advanced software topics. Partner with the onboarding team to facilitate in person training during customer “Go Live” and ensure all staff is ready for implementation. Work with different stakeholders to develop and deliver proper training during the company’s user tech conference.

Training and Education Specialist

• Apr 2017 - Dec 2018

Construct, facilitate, and evaluate training programs across the enterprise to help address learning gaps and implement change. Support all training initiatives by creating, deploying, and facilitating programs that encourage management, functional, and interpersonal skills to employees ranging from front line staff to senior executives.

Training Coordinator

• Oct 2016 - Apr 2017

Assisted the Training Technology Manager with every day inquiries about the Learning Management System (LMS) from front end and back end users. Scheduled and managed training sessions by recording attendance, completions, and providing completion reports upon request. Served as the primary facilitator for the New Employee Orientation program and ensured all employees were on-boarded properly.

Learning Development Coordinator

• Apr 2015 - Oct 2016

Answered daily LMS inquiries and monitored all intake forms and created courses in the LMS as business demanded. Collaborated with different departments to create and assemble supplementary training materials in preparation of upcoming training sessions.

Member Services Representative

• Oct 2014 - Apr 2015

Educated members on preventative health services and benefits available to them through inbound and outbound calls for all lines of business (Medicare, Medicaid, Marketplace) and across all business operating states.