Teaching Assistant

• Sep 2023 - Present

University Housing Front Desk Clerk

• Jan 2022 - May 2022

• Answers phones, emails, and resolves routine questions or issues of all tenants. • Hold and makes bookkeeping entries and maintain audit trail files. • Responsible for performing data entry tasks of the office and filing documents in appropriate folders. • Answers phones, emails, and resolves routine questions or issues of all tenants. • Hold and makes bookkeeping entries and maintain audit trail files. • Responsible for performing data entry tasks of the office and filing documents in appropriate folders.

Star Wars: Galaxy’s Edge Merch Associate

• Sep 2021 - Jan 2022

• Processed transactions, returns/refunds, exchanges on the POS. • Maintained thorough knowledge of daily inventory. • Assisted/guided guests and answered all of their questions. • Processed transactions, returns/refunds, exchanges on the POS. • Maintained thorough knowledge of daily inventory. • Assisted/guided guests and answered all of their questions.

University Housing Front Desk Clerk

• Apr 2021 - Sep 2021

• Answered phones, emails and resolves routine questions or issues of all tenants. • Hold and makes bookkeeping entries and maintains audit trail files. • Responsible for performing data entry tasks of the office and files documents in appropriate folders. • Answered phones, emails and resolves routine questions or issues of all tenants. • Hold and makes bookkeeping entries and maintains audit trail files. • Responsible for performing data entry tasks of the office and files documents in appropriate folders.

Restaurant Server

• May 2019 - Jul 2020

• In charge of supervising the guests of the restaurant. • Performed monthly training for all the workers to discuss the restaurant’s performance. • Attained a 94% restaurant overall customer satisfaction in 5 consecutive months. • In charge of supervising the guests of the restaurant. • Performed monthly training for all the workers to discuss the restaurant’s performance. • Attained a 94% restaurant overall customer satisfaction in 5 consecutive months.

Customer Service Representative

• Jun 2016 - Apr 2019

• Processed the reversal of the credit card charges of more than 50+ bank customers. • Analyzed the credit card statement and discuss it with the customers. • Supported and gave training to newly hired employees. • Processed the reversal of the credit card charges of more than 50+ bank customers. • Analyzed the credit card statement and discuss it with the customers. • Supported and gave training to newly hired employees.