Experience

Blueface, a Comcast Business Company

• Ireland
• Telecommunications
• 1 - 100 Employee

• Product Manager

  • Jul 2022 - Present

• Operations Manager

  • May 2020 - Jul 2022

• Operational Account Manager

  • May 2019 - May 2020

• Training Coordinator

  • Jan 2019 - May 2019

  - Mapping training plans - Design & develop training plans inside & outside of the Learning Management System - Compare training with KPI's - Create & maintain processes - Facilitate training - Team management - Train the trainer - Design & create guides

• Training & Onboarding Specialist

  • Sep 2017 - Jan 2019

  The key duties include: - • Delivering online and onsite training sessions with Business Customers on their service features and functionality. • Preparing and presenting training sessions for Business Partners and Resellers on our service offerings and functionality. • Liaising with Customer Care Team Leader to create training plans for Customer Care team • Delivering ongoing training sessions to the Customer Care and Sales team addressing knowledge gaps. • Providing… Show more The key duties include: - • Delivering online and onsite training sessions with Business Customers on their service features and functionality. • Preparing and presenting training sessions for Business Partners and Resellers on our service offerings and functionality. • Liaising with Customer Care Team Leader to create training plans for Customer Care team • Delivering ongoing training sessions to the Customer Care and Sales team addressing knowledge gaps. • Providing Company Induction training to all new staff on their first day in the company. • Working with Head of Customer Experience to outline all procedures and address areas for improvement. • Ensure all process are kept up to date and followed by staff. • Creating training manuals, presentations and documentation for all staff, Partner and Customer training requirements. • Creating content for company Website including training videos for Business Customers, Partner and staff use. • Product expert responsible for guiding customers through their deployment process and training customers before 'Go Live'. • Responsible for ensuring all customers receive the best configuration solution for their business needs and feel comfortable utilising the unique features our unified communications service has to offer.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Trainer

  • Apr 2016 - Jun 2017

  • Classroom management; • Planning, preparing & delivering lessons to range of class & age groups; • Preparing & setting tests, examinations papers & exercises; • Marking & providing appropriate feedback on oral & written works; • Devising, writing & introducing new materials, including audio & visual resources; • Organising & getting involved in social, cultural & marketing events for the school; • Preparing information for inspection visits & other quality insurance… Show more • Classroom management; • Planning, preparing & delivering lessons to range of class & age groups; • Preparing & setting tests, examinations papers & exercises; • Marking & providing appropriate feedback on oral & written works; • Devising, writing & introducing new materials, including audio & visual resources; • Organising & getting involved in social, cultural & marketing events for the school; • Preparing information for inspection visits & other quality insurance exercises; • Basic administration, such as keeping students registers, attendance & grade records.

• Technical Consultant

  • Feb 2016 - Apr 2016

  Providing technical support to customers of Verifone (via Teleperformance) in the Petroleum industry in the United States.



English Testing Canada

• Canada
• Higher Education
• 1 - 100 Employee

• Teacher

  • Oct 2015 - Feb 2016

  • Classroom management; • Planning, preparing & delivering lessons to range of class & age groups; • Preparing & setting tests, examinations papers & exercises; • Marking & providing appropriate feedback on oral & written works; • Devising, writing & introducing new materials, including audio & visual resources; • Organising & getting involved in social, cultural & marketing events for the school; • Preparing information for inspection visits & other quality insurance… Show more • Classroom management; • Planning, preparing & delivering lessons to range of class & age groups; • Preparing & setting tests, examinations papers & exercises; • Marking & providing appropriate feedback on oral & written works; • Devising, writing & introducing new materials, including audio & visual resources; • Organising & getting involved in social, cultural & marketing events for the school; • Preparing information for inspection visits & other quality insurance exercises; • Basic administration, such as keeping students registers, attendance & grade records. Show less • Classroom management; • Planning, preparing & delivering lessons to range of class & age groups; • Preparing & setting tests, examinations papers & exercises; • Marking & providing appropriate feedback on oral & written works; • Devising, writing & introducing new materials, including audio & visual resources; • Organising & getting involved in social, cultural & marketing events for the school; • Preparing information for inspection visits & other quality insurance… Show more • Classroom management; • Planning, preparing & delivering lessons to range of class & age groups; • Preparing & setting tests, examinations papers & exercises; • Marking & providing appropriate feedback on oral & written works; • Devising, writing & introducing new materials, including audio & visual resources; • Organising & getting involved in social, cultural & marketing events for the school; • Preparing information for inspection visits & other quality insurance exercises; • Basic administration, such as keeping students registers, attendance & grade records. Show less



DV8 Fashion

• Dundalk, Co. Louth

• Assistant Manager

  • Sep 2014 - Sep 2015

  • Assisting Store Manager in responsibility for the store; • Assuring the shop floor runs smoothly; • Meet store’s monthly targets & handle budgets; •Recruit & train staff; • Deal with any enquires & complaints & monitor customer service; • Serve customers as needed; • Create & organise schedules & shifts; • Visual Merchandising; • Managing deliveries & stock takes. • Assisting Store Manager in responsibility for the store; • Assuring the shop floor runs smoothly; • Meet store’s monthly targets & handle budgets; •Recruit & train staff; • Deal with any enquires & complaints & monitor customer service; • Serve customers as needed; • Create & organise schedules & shifts; • Visual Merchandising; • Managing deliveries & stock takes.



Lifestyle Sports

• Dundalk, Co. Louth

• Sales Team Lead

  • May 2012 - Sep 2014

  During my time during college I spent over 2 years as a sales assistant, during my time here I carried general duties of retail such as customer service, sharing product knowledge in order to make sales, stock takes, visual merchandising, use of tills, managing deliveries & upkeep of the shop. During my time during college I spent over 2 years as a sales assistant, during my time here I carried general duties of retail such as customer service, sharing product knowledge in order to make sales, stock takes, visual merchandising, use of tills, managing deliveries & upkeep of the shop.



Glen Dimplex

• Ireland
• Appliances, Electrical, and Electronics Manufacturing
• 300 - 400 Employee

• General Operative

  • Jun 2011 - Sep 2013

  During my time at college I spent the summers working full time as a general operative my duties here included, operating & handling machinery, carrying out stock takes, stock takes & working on an assembly line. During my time at college I spent the summers working full time as a general operative my duties here included, operating & handling machinery, carrying out stock takes, stock takes & working on an assembly line.



Brand Army

• Dublin

• Brand Ambassador/ PR

  • Nov 2011 - Mar 2012

  Promoting, marketing and advertising many different products, campaigns and promotions for some of the biggest and best known companies to customers in many different environments. Promoting, marketing and advertising many different products, campaigns and promotions for some of the biggest and best known companies to customers in many different environments.



The Vision Organisation

• Drogheda, Co. Louth

• Field Sales Representative/Call Centre Operator

  • Jan 2011 - Jul 2011

  Selling & promoting what ever product the company had taken on whether it was through door to door sales or over the phone. Selling & promoting what ever product the company had taken on whether it was through door to door sales or over the phone.