Experience

Barbeques Galore

• United States
• Retail
• 1 - 100 Employee

• Store Director

  • Aug 2021 - Present

  Store Director Store Director



GameStop

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Oct 2011 - Apr 2020

  My most recent role was with Gamestop, as a store manager my responsibility was to overseas the daily operations. My role was is to directly influence the performance of everyone who interacts with customers and supports the store environment. Using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques. I ensure a world-class customer service experiences for all of GameStop’s customers and strive to maintain our ‘prestige’ status. I managed a staff of at up to 10 employees, making sure lunches and breaks are taken in a timely manner. I recruit, hire, develop, and retain people committed to outstanding customer service, as a store manager I also provide regular feedback to all store associates concerning performance, coaching and writing and presenting annual performance reviews. My day to day is Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the District Manager and Regional Loss Prevention Manager Show less



RadioShack

• United States
• Blockchain Services
• 700 & Above Employee

• Store Manager

  • Nov 2007 - Sep 2011

  My position as a store manager was to overseas the daily store operations, in opening and closing of the business day. I managed a team of up to 10 employees to deliver top customer service and performance. My position as a store manager was to overseas the daily store operations, in opening and closing of the business day. I managed a team of up to 10 employees to deliver top customer service and performance.



Special Events Management

• United States
• Events Services
• 1 - 100 Employee

• Security Guard Supervisor

  • Jan 2003 - Oct 2007

  Working at SEM I carried a valid guard card. My role was to maintain crowd control, supervising teams of up to 15 guards. I worked high profile celebrity events. I would escort high profile guest to and from their cars. I warn persons of rule infractions or violations, and would apprehend or evict violators from premises, using force when necessary. My role was to also monitor and authorize entrance and departure of visitors, and to guard against theft and maintain security of premises. Working at SEM I carried a valid guard card. My role was to maintain crowd control, supervising teams of up to 15 guards. I worked high profile celebrity events. I would escort high profile guest to and from their cars. I warn persons of rule infractions or violations, and would apprehend or evict violators from premises, using force when necessary. My role was to also monitor and authorize entrance and departure of visitors, and to guard against theft and maintain security of premises.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Customer Service Specialist

  • Dec 2006 - Aug 2007

  This position serves as a single point of contact for borrowers involved in the default servicing lifestyle. Duties include responding to customer, investor, or 3rd party inquiries, for loans in default. Researching and collecting documentation. Educating customers on repayment plans, forbearances, and modifications. This position serves as a single point of contact for borrowers involved in the default servicing lifestyle. Duties include responding to customer, investor, or 3rd party inquiries, for loans in default. Researching and collecting documentation. Educating customers on repayment plans, forbearances, and modifications.



Regal

• United States
• Entertainment Providers
• 700 & Above Employee

• Associate Manager

  • Nov 2002 - Dec 2006

  My position as an manager was to overseas the daily theater operations, in opening and closing of the business day. I handled large cash drops and kept stock of inventory. I also managed a staff of at least 15 people, making sure lunches and breaks were taken on a timely manner. This position also included dealing with any customer complaints or concerns. I was well versed in all positions of the theatre if needed. My position as an manager was to overseas the daily theater operations, in opening and closing of the business day. I handled large cash drops and kept stock of inventory. I also managed a staff of at least 15 people, making sure lunches and breaks were taken on a timely manner. This position also included dealing with any customer complaints or concerns. I was well versed in all positions of the theatre if needed.