Experience

Apply Agency
• Denmark
• IT Services and IT Consulting
• 1 - 100 Employee
• Quality Assurance Specialist

  • Apr 2022 - Present


OiSTER

• Denmark
• Telecommunications
• 1 - 100 Employee

• Quality Assurance Specialist (Delivery & Quality Coordinator)

  • Dec 2018 - Mar 2022

  - Responsible for site testing and procedures regarding internal testing- Responsible for communication between internal and external partners regarding testing- Responsible for creating and maintaining procedures regarding internal testing- Responsible for internal troubleshooting regarding customer related matters- Responsible for customer behavioral statistics- Responsible for employee system and programme accesses- Responsible for administration of distribution lists of the companys Operational Business Managemen Show less

• CS Coordinator

  • Dec 2017 - Nov 2018

  - Responsible for implementation and testing of new systems and programmes for customer service- Responsible for troubleshooting/reporting errors and malfunctions of customer service systems and programmes- Responsible for creating statistics on performance for customer service

• CS Supervisor

  • Aug 2016 - Nov 2017

  - Responsible for day-to-day operation- Responsible for troubleshooting/reporting errors and malfunctions of customer service systems and programmes- Registration of vacation and sick leave for customer service- Responsible for creating work schedules for part-time customer service agents- Responsible for creating statistics on performance for customer service- Responsible for setting up new customer service agents (onboarding)- Responsible for testing new/updated systems for customer service Show less

• Customer Care Agent

  • Aug 2014 - Jul 2016



Zenji Mobile / Hi3G

• CS Coordinator

  • Dec 2017 - Nov 2018

  - Responsible for implementation and testing of new systems and programmes for customer service- Responsible for troubleshooting/reporting errors and malfunctions of customer service systems and programmes- Responsible for creating statistics on performance for customer service

• CS Supervisor

  • Aug 2016 - Nov 2017

  - Responsible for day-to-day operation- Responsible for troubleshooting/reporting errors and malfunctions of customer service systems and programmes- Registration of vacation and sick leave for customer service- Responsible for creating work schedules for part-time customer service agents- Responsible for creating statistics on performance for customer service- Responsible for setting up new customer service agents (onboarding)- Responsible for testing new/updated systems for customer service Show less

• Customer Care Agent

  • Aug 2014 - Jul 2016


TELMORE A/S
• Information Technology & Services
• 1 - 100 Employee
• Servicekonsulent

  • Oct 2013 - Aug 2014


TDC

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Salgskonsulent

  • Sep 2012 - Aug 2013

• Salgskonsulentelev

  • Sep 2010 - Aug 2012