Experience

CoolSys Energy Solutions

• United States
• Environmental Services
• 1 - 100 Employee

• IT Service Desk Analyst

  • Jun 2023 - Present

  - Onsite IT Service Desk Analyst at the CED (CoolSys Energy Design) office as well as the Triangle Refrigeration site in Leola, PA. - Remote Desktop Support for all companies in 42 states affiliated with CoolSys Inc. including their headquarters in Brea, CA. - Helpdesk ticketing support through Service Now. - Active Directory support for end users under the CoolSys domain. - Technical support for mobile devices assigned to HVAC technicians affiliated with companies under the CoolSys Inc. umbrella. - Other services include providing support for Office 365, Outlook, and Excel users. Show less



Jersey College

• United States
• Higher Education
• 100 - 200 Employee

• I.T. Coordinator

  • Aug 2022 - Mar 2023

  ✓ Email ticketing system with osTicket ✓ PC and laptop support ✓ Proficient in computer hardware repair – Batteries, Hard Drives, CMOS Battery, Screens, Keyboards ✓ Operating system troubleshooting – driver updates, WiFi connection, diagnostics, network connection ✓ Laptop and Desktop imaging ✓ Student and Faculty Support ✓ Creating User Accounts through AD Manager ✓ Unlocking Accounts and Rest Passwords through Active Directory ✓ Laptop Documentation and Asset Management ✓ Laptop Deployment for Student and Faculty ✓ Assist in campus build – Classroom and office technology, network infrastructure, hardware installation Show less



DJ Flip Entertainment

• DJ Entertainer/ Video Artist

  • Jan 2008 - Oct 2022

  Providing DJ services for private special events (weddings, birthdays, corporate, etc). Also behind the branding development of DJ Flip, video artist, and turntablist. Showcasing performances nationally and internationally. Former resident at Paris Hotel/ Casino in Las Vegas, NV and The Groove at Universal Studios City Walk in Orlando, FL. Has opened up for National acts such as Akon, Rob Base, and DJ Kool. Performance DJ for DJ Casper aka Cha Cha Slide Man at the Mobile Beat shows in Las Vegas. Former endorsee and demonstrator for Denon DJ. Also former national demonstrator/ product consultant for Pioneer DJ. Show less



Encore Entertainment / Ultrax Disc Jockeys

• DJ Entertainer

  • May 1997 - Oct 2022

  DJ/ MC for private special events (weddings, bar/ bat mitzvahs, sweet 16’s, corporate). DJ/ MC for private special events (weddings, bar/ bat mitzvahs, sweet 16’s, corporate).



BURLINGTON CITY PUBLIC SCHOOLS

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• PC Technician

  • Mar 2021 - Aug 2022

  ✓ Email ticketing system with ManageEngine Service Desk ✓ Setting appointments for PC and laptop support ✓ Proficient in computer hardware repair – Batteries, Hard Drives, CMOS Battery, Screens, Keyboards ✓ Operating system troubleshooting – driver updates, WiFi connection, diagnostics, network connection ✓ Laptop and Desktop imaging ✓ Email ticketing system with ManageEngine Service Desk ✓ Setting appointments for PC and laptop support ✓ Proficient in computer hardware repair – Batteries, Hard Drives, CMOS Battery, Screens, Keyboards ✓ Operating system troubleshooting – driver updates, WiFi connection, diagnostics, network connection ✓ Laptop and Desktop imaging



PCS

• Telecommunications

• Help Desk Support Specialist

  • Nov 2020 - Nov 2020

  ⎫ Unlocking accounts and password resets through Active Directory. ⎫ Troubleshooting situations with secure print issues ⎫ Outlook, Microsoft 365 Installations, and Wi-Fi connections as well as VPN. ⎫ Remote accessing computers through GotoAssist as well as Springboard and Jumppoint through Kasaya. ⎫ Creating and closing tickets through Connect Wise’s ticketing system. ⎫ Unlocking accounts and password resets through Active Directory. ⎫ Troubleshooting situations with secure print issues ⎫ Outlook, Microsoft 365 Installations, and Wi-Fi connections as well as VPN. ⎫ Remote accessing computers through GotoAssist as well as Springboard and Jumppoint through Kasaya. ⎫ Creating and closing tickets through Connect Wise’s ticketing system.



Alpha Theta Music/ Pioneer DJ Americas, Inc.

• National Demonstrator/ Product Consultant

  • Mar 2013 - Jan 2020

  ✓ Tradeshow exhibitor – Face to face interaction with attendees showcasing Pioneer DJ products ✓ Demo DJ representative at in-store dealer events (Mid-West and East Coast Regions) ✓ Keynote speaker and presenter for Pioneer DJ at Sweetwater ✓ Product planning – participant in future development of Pioneer DJ products ✓ Tradeshow exhibitor – Face to face interaction with attendees showcasing Pioneer DJ products ✓ Demo DJ representative at in-store dealer events (Mid-West and East Coast Regions) ✓ Keynote speaker and presenter for Pioneer DJ at Sweetwater ✓ Product planning – participant in future development of Pioneer DJ products