Experience

InCommunity

• United States
• Individual and Family Services
• 1 - 100 Employee

• System Specialist

  • Jun 2014 - Feb 2019

  Direct the activities relative to maintaining a specialized software for collecting, storing, and analyzing information. Capacity planning, installation, configuration, database design, migration, performance monitoring, security, troubleshooting, as well as backup and data recovery. Directs or performs all activities related to maintaining a successful database environment. Direct the activities relative to maintaining a specialized software for collecting, storing, and analyzing information. Capacity planning, installation, configuration, database design, migration, performance monitoring, security, troubleshooting, as well as backup and data recovery. Directs or performs all activities related to maintaining a successful database environment.



Georgia Department of Behavioral Health and Developmental Disabilities

• United States
• Government Administration
• 200 - 300 Employee

• Program Specialist

  • Jul 2009 - Aug 2011

  Providing programmatic management and support for a state funded program supporting individuals and their support system living with a developmental disability. Developed data collection and storage processes for analysis. Review quality assurance data for analysis of reported outcomes versus regulatory requirements. Training of policies and protocols pertinent to program operation and maintenance. Providing programmatic management and support for a state funded program supporting individuals and their support system living with a developmental disability. Developed data collection and storage processes for analysis. Review quality assurance data for analysis of reported outcomes versus regulatory requirements. Training of policies and protocols pertinent to program operation and maintenance.



Georgia Community Support

• United States
• Warehousing and Storage
• 1 - 100 Employee

• Respite/Intake/Records Coordinator

  • Mar 2006 - Jun 2009

  Advocacy with and for individuals with developmental disabilities and mental health issues by connecting the individual and family to needed resources. Conducting assessments, develop service plan, monitor implementation of services plans and monitor the progress of goals and objectives. Advocacy with and for individuals with developmental disabilities and mental health issues by connecting the individual and family to needed resources. Conducting assessments, develop service plan, monitor implementation of services plans and monitor the progress of goals and objectives.



Summit

• United States
• Insurance
• 400 - 500 Employee

• Claims Adjuster

  • Jun 2005 - Mar 2006

  Investigate worker’s compensation claims by interviewing claimants, employers and witnesses. Investigate worker’s compensation claims by interviewing claimants, employers and witnesses.



A-1 Staffing

• Lakeland, Florida Area

• Medical Records Clerk

  • Dec 2004 - May 2005

  Collect, analyze and record all of the data for a patient, ensure records ready for each appointment and imports the data into computers. Collect, analyze and record all of the data for a patient, ensure records ready for each appointment and imports the data into computers.



United Way of Central Florida

• United States
• Philanthropic Fundraising Services
• 1 - 100 Employee

• Information and Referral Specialist

  • Apr 2002 - Jun 2003

  Assisting clients in attaining services through need assessment and provided referrals to other nonprofit organizations, local, state, and federal agencies. Assisting clients in attaining services through need assessment and provided referrals to other nonprofit organizations, local, state, and federal agencies.



PrimeCo Personal Communications

• United States
• Wireless Services

• Customer Service Representative

  • Jun 1997 - Dec 2000

  Provided inbound customer support to subscribers of cellular service. Trained and mentored new representatives as well as served as the Coach in a team of eight representatives in an escalated issues team of representatives. Provided inbound customer support to subscribers of cellular service. Trained and mentored new representatives as well as served as the Coach in a team of eight representatives in an escalated issues team of representatives.



The Adecco Group

• Switzerland
• Human Resources Services
• 700 & Above Employee

• Customer Service Representative

  • Apr 1995 - Jun 1997

  Provided directory assistance via telephone service. Answered inquiries regarding local restaurants, movie reviews and various other attractions. Provided directory assistance via telephone service. Answered inquiries regarding local restaurants, movie reviews and various other attractions.



ACE Cash Express

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Jun 1992 - Nov 1994

  Executed various financial transactions for customers. Provided information to the customers regarding financial processes, practices and regulations. Balanced transaction register and store’s daily business. Executed various financial transactions for customers. Provided information to the customers regarding financial processes, practices and regulations. Balanced transaction register and store’s daily business.



Blockbuster

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor/Lead CSR

  • Jan 1991 - Jun 1992

  Supervised the operations of the shift for a retail entertainment establishment; assisted customers with questions, concerns and services. Managed the shift in the absence of store manager or assistant manager. Supervised the operations of the shift for a retail entertainment establishment; assisted customers with questions, concerns and services. Managed the shift in the absence of store manager or assistant manager.