Experience

NetWolves

• United States
• Telecommunications
• 1 - 100 Employee

• Senior Technical Analyst

  • Mar 2007 - Present

  Responsible for technical leadership, project coordination monitoring & troubleshooting: virtual private networks (VPN), intrusion detection, content filtering, virus detection, & congestion management. Troubleshoot telecommunication links T1/DS1, T3/DS3, Wireless / Fixed Wireless, xDSL, MPLS, Ethernet, & broadband cable. Coordinate field technician’s dispatches to affected sites with partner ISP and customers. Troubleshoot and modify configurations by remote access. Maintain and process documents associated with return material authorization, copyright infringement and virus bot notification.



Unites States Army

• Multichannel Transmission Systems Supervisor (25Q30)

  • Jul 1983 - Feb 2007

  Directed the installation, operation, maintenance and troubleshooting of multi-channel radio transmission line-of-sight equipment, secure signal channel radio networks, troposphere scatter communication equipment, radio access units, multiplexer equipment, and communication security devices, telephone networks, packet switches, network routers, switches, & hubs. Supervise and train personnel on the operation, installation, troubleshooting of communication equipment. Responsible for the accountability of organizational communication equipment valued at $976,568.00. Maintain personnel accountability, training records, equipment maintenance records, and personnel records. Maintain a security clearance.