Experience

HMSA

• United States
• Insurance
• 200 - 300 Employee

• Senior Change Management Engineer/Configuration Release Manager

  • 2007 - Present

  ServiceNow - admin and production deploymentTidal Workload Automation - scheduling software admin and configurationManage promotion request workflowsControl and monitor version control tools (TFS and PVCS Serena ChangeMan Version Manager)Plan and coordinate the logistics of the promotion process from test through prodStage documents, objects and scripts into separate staging areas for the various deployment teamsAdminister the changes to the workflows, permissions, changes, users, and troubleshootingOversee user management, end-user training, documentation, account setup, system design,Compile reports for the SAS70 and HIPAA compliant government audits

• System Development – Associate Application Developer

  • 2006 - 2007

  Analyzed, troubleshot and implemented code changes for electronic membership and enrollmentConducted PowerPoint training seminars for the change control processImplemented the development of a TeamTrack/SBM project workflows

• Information Systems – Change Control Administrator

  • 2003 - 2006

  Developed standards and practices to track the promotion processesSupported the weekly change control meeting preparing documentation and audit reports

• Claims Administration – Configuration Specialist

  • 2002 - 2003

  Analyze, configure and implement government diagnostic code changes for QNXT 3.2 softwareCreate documentation and analyze QNXT products for the corporate Core System Operating Project to move HMSA from Mainframe to a Web based interface.

• Membership Services – Supervisor of Enrollment

  • 2001 - 2002

  Supervised an enrollment unit with 24 data entry and enrollment specialist personnel.

• Underwriting – Business Systems Support Analyst

  • 2000 - 2001

  Analyze trends in claims and underwriting costs to help make recommendations for improvements Project manage the testing of software products prior to implementationTrack, compute and maintain goals using Microsoft Project software



UH -Na Koa

• volunteer coordinator

  • 2004 - Present

  Logistics for the annual golf tournamentRecruit and develop volunteersWork with the UH coaching staff for on hole - activities Anything else as requested Logistics for the annual golf tournamentRecruit and develop volunteersWork with the UH coaching staff for on hole - activities Anything else as requested



Time Inc.

• United States
• Book and Periodical Publishing
• 700 & Above Employee

• Hawaii Operations Manager

  • 1999 - 2000

  Local representative for a foreign company doing business with four locations and twenty employees, at the military exchanges on OahuLead liaison with government officials, purveyors, and customers, resolving service issues, budget equipment and supply expenditures.Evaluate, recruit and train the sales and technical staff.Expedite all international shipping and receiving of offsite repairs. Local representative for a foreign company doing business with four locations and twenty employees, at the military exchanges on OahuLead liaison with government officials, purveyors, and customers, resolving service issues, budget equipment and supply expenditures.Evaluate, recruit and train the sales and technical staff.Expedite all international shipping and receiving of offsite repairs.



Liberty House Fine Jewelry

• Department Manager and Sales Representative

  • 1993 - 1999

  From jewelry sales representative, worked my way up to department manager.Increased the sales working directly with our customers to acquire merchandise only available at the larger stores.Directed and organized trunk shows and special sales events.Developed a quality sales staff by determining their weaknesses and strengths.Responsible for scheduling and budgeting all employee hours. From jewelry sales representative, worked my way up to department manager.Increased the sales working directly with our customers to acquire merchandise only available at the larger stores.Directed and organized trunk shows and special sales events.Developed a quality sales staff by determining their weaknesses and strengths.Responsible for scheduling and budgeting all employee hours.



Peterson Controls

• Electronic Technician

  • 1992 - 1995

  Electronic Tech – State of Hawaii Capitol Building renovationRemove the telecommunication, internet and electronic infrastructureWire the temporary offices for sound, closed circuit television and communicationsImplement wire runs for the telecommunications, cable, fiber-optic and infrastructure Punch-down of all outlets in offices, communication closets and repeater stationsElectronic Tech – Hawaiian Airlines and American Airlines reservations infrastructureWire the Hawaiian Airline Oahu offices and gate terminalsPull fiber-optic lines and office computer drops in the Maui terminalElectronic Tech – Honolulu Interisland Airport terminal Run Cat5 and fiber optic lines and punch down all the outlets.