Experience

VapinUSA

• United States
• Tobacco Manufacturing
• 1 - 100 Employee

• Operations Manager

  • Feb 2022 - Present

  Tasked to oversee & improve retail operations and development of all facilities. With regional & training managers under my direction, we set out to evaluate systems and processes, creating improvements along the way that included, sourcing best vendors; improving upon all inventory and procurement procedures; developing a bonus program that properly drove key KPI attainment; implemented new programs to drive additional revenue, sourced & developed new product offerings to satisfy the continued evolution of the industry; collaborated on and developed marketing campaigns; Oversaw all key FDA & ATF compliance.



HearingLife

• United States
• Retail
• 700 & Above Employee

• Territory Sales Director

  • Jun 2018 - Sep 2022

  Challenged to inspire and lead clinic teams, measured by delivering budget; to train, mentor and role-model the expected behaviors to Direct Reports through frequent clinic visits and consistently follow-up to drive sustainable behaviors that lead to success; to communicate with assigned clinics, monitor performance, provide feedback and recognition, and maintain alignment on priorities; to monitor key performance indicators for the clinics within assigned district; to develop and maintain an active management schedule, necessary to maximize opportunity creation, team member skill enhancement, recruiting, and administration requirements; manage a professional sales team; to ensure clinic execution of daily operational objectives, including sales, inventory and cash management; to identify obstacles to sales goal attainment and take an active role in problem-solving; and to collaborate with colleagues to overcome challenges and develop the necessary processes to succeed.



MarketSource Inc.

• United States
• Advertising Services
• 700 & Above Employee

• Area Manager

  • Feb 2015 - Jun 2018

  Given the opportunity to work with various clients, including LG Mobile, Best Buy and Target, who was our largest client at 12 million annually; attained monthly bonus averaging 97%; managed all aspects of in-store execution within assigned region, including but not limited to: staffing of retail locations, exceeding sales goals, following customer experience through rep performance management and engagement via 1:1 coaching; established and maintained critical relationship with client partners; and oversaw between 20-100 field/retain representatives.



UScellular

• United States
• Telecommunications
• 700 & Above Employee

• Director of Sales and Operations-Illinois

  • Dec 2002 - Feb 2013

  Managed all aspects of start-up venture into major market, included site selection, lease negotiation, store build-out, hiring, training, and creation of grass roots marketing; orchestrated a 400% growth upon market entry to a level of overall size and performance, which was key to expansion into additional markets and overall growth; year over year P&L improvement 10 consecutive years, increasing revenue by an average of 17% and bolstering profits 9% annually; supervised creation and placement of over $1 million annually in advertising; managed employee turnover to less than 15%; and consistently influenced the highest KPI attainment in the organization with many categories over 100%.