Experience

5Values

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Group Managing Director - UK, Europe & US

  • Oct 2022 - Present

  5 Values Consulting Group powers leading brands that find and showcase the people that are making technology a force for good in the world. 5V Video | 5V Media | 5V Tech Over the years, we’ve learnt that if your overall goal isn’t top-of-mind, it’s too easy to compromise. So, we’ve created five guiding values to make sure every decision is about finding the people – wherever they might be – who’ll make technology a force for good. That’s why we’re called 5Values. Year 1: * Cultural shift in language, outlook, decision-making and outcomes * Restructured the consultants roles to increase efficiency and perfomance (outputs and KRA's) * In-housed Finance reducing debt; improving reporting and access to key business/ financial data and provided scalable budget process and improved P&L inspection * Operating Profit up 48% YOY * Coached and developed SLT, managers and recruiters * Invested in external coaching specialists (such as life coaching and wellbeing; growth mindset; leadership development; financial awareness) * Worked with Marketing to drive country/ market specific Business Plans * Worked with L&D to improve career pathways, create an internal LMS, and bolster the growth mindset * Launched employee NPS, implemented change and closed the loop * Stretched thinking and brought best-practise to accelerate a scaling business * Brought some fun; built some confidence; made the business a better place to be! Show less



C4S Search

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Managing Director

  • May 2022 - Oct 2022

• Director

  • Apr 2021 - Oct 2022

  C4S Search is an award-winning talent acquisition partner providing permanent and contract solutions, specialising in Engineering, IT and Emerging Tech. We are proud to bring back the passion and consultative nature into what makes recruitment great: people; skills; culture; diversity. C4S Search brings a healthy balance of creativity, strategic thinking, and an unrivalled network of top talent to help our partners invest better in people.Whatever the need, we have the ability to create tailored recruitment solutions to suit all requirements including permanent, contract, interim, temporary, executive search, key account management and more.We listen, learn and consult. All of which are vital aspects in being successful in today’s competitive market. We have experience supporting recruitment for SMEs up to large multinational organisations. We pride ourselves on providing a high quality and professional service, leading to our number one goal of building long term relationships with our partners.For more information contact the C4S Team on 01793 778380Winner of Wiltshire Small Business of the Year - 2018Winner of Wiltshire Learning & Development Employer of the year - 2018 Show less



DNA (Digital Native Advertising)

• France
• Advertising Services
• 1 - 100 Employee

• Head Of Agency Operations

  • Feb 2020 - Apr 2021

  Employer Brand, Employee Engagement, and Marketing are in our DNA. When it comes to all things creative and digital, we have over 200 years’ combined experience using our skills and expertise to benefit your brand. For some clients this means looking at their EVP and career website; for others, it means thinking up creative ways to engage with their staff and customers. For many, it means doing both. Just take a look at our Net Promoter Score of 88: our clients trust us to do right by them, that’s why we’re their first choice for support across more than one area of their business. If you want to pick our brains about where you can make a greater difference, we’re here to help. At DNA, it’s all about helping our clients create stronger brands and build better businesses. Show less



Staffline Recruitment Limited

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Director

  • Mar 2019 - Feb 2020

  I retained my Director position at Omega and was asked to own and lead the integration of Omega into the new parent company post acquisition. Our vision is to be the trusted market leader, providing a single destination for blue collar workers and employers to connect across the UK. Over the past ten years Staffline has grown from 40 to 400 locations across the UK and during peak trading in 2017 we provided work for 60,000 workers at 1600 clients. We are using our scale for good by providing our workforce with safe and sustainable employment at their choice of the UK's best employers who choose Staffline for our superior customer experience. Our OnSite delivery model is both low cost and adds significant value for our clients who are amongst the largest and most prestigious employers in the UK. We are now twice the size of our next nearest competitors in the blue collar workforce arena largely due to being recognised as the ethical and compliant provider of choice that offers brand protection and safe working environnments. In addition to Staffline Recruitment - Staffline Group PLC consists of People Plus which provides back to work support for the long term unemployed as part of the Work Programme for the Department of Work and Pensions. People Plus has also made significant investment into training and apprenticeships which are delivered from a network of centres across the UK. Staffline also is proud to have a range of complementary businesses within the group, including Omega Resource Group which was acquired in 2018, who have since 1998 specialised in technical and engineering recruitment solutions across the UK - from 'C' level down. Show less



Omega Resource Group

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Divisional Director

  • Aug 2013 - Feb 2020

  UK Director providing strategic leadership focussed on people attraction, motivation & development; customer excellence - new & existing businesses; and profitability - grow good, clean, repeatable profitable growth, helping business grow 'the right way'. Career and business growth: 2013; £1.8m GM delivered 2014; £2.4m GM 2015; £3.2m GM 2016; £3.9m GM 2017; £4.6m GM 2018; £5.5m and improved EBITDA from 37% to 47% After growing the Technical Recruitment teams, I've restructured to grow both GM &EBITDA (% & £) contribution, increased from 22 FTE to 55 and trebled GM contribution across UK-wide responsibility. I lead the UK Resourcing Business for Advanced Manufacturing & Technical Engineering Divisions and exceed expectations to achieve PnL goals. Focussed on People - developing colleagues and realising talent potential; Clients - winning new and retaining/ growing existing; and Numbers - exceeding profit goals through operational and customer excellence. All around, we: - exceed client and candidate expectations - develop (existing, lapsed and prospective) client engagement - increase introduction of new customers into all Omega service areas where relevant - grow through high quality, innovative recruitment solutions, and - continue to make Omega the recruitment partner of choice for colleagues, clients and candidates ... to be the premium resource solutions provider in the space in which we choose to operate, with our clients, candidates and colleagues at the heart of all that we do, ensuring a sustainable and profitable business. Show less



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Business Director - Technology & Customer Services

  • 2008 - Aug 2013

  Sole responsibility for setting and driving the UK Customer Excellence Programme, and delivering profitable growth through improved service provision. Launching a range of initiatives, from Client Development Plans and VOC (Voice Of Customer) feedback tools to lock-in best habits and drive change & improvement to secure deeper relationships and increased loaytly and profitability. Co-developed a bespoke CRM & surveying tool to support the successful launched of NPS, and travelled to San Francisco to share my UK experiences into the US. Additionally, deployed best-practise tactics at desk when RH re-launched the Technology business. Show less



TMP Worldwide

• United States
• Advertising Services
• 300 - 400 Employee

• Client Services Director & Regional Director

  • Aug 2000 - Aug 2008

  Leading a team of 45 across the Midlands and South West & Wales to deliver first class client service standards whilst understanding clients' recruitment needs and delivering innovative and effective solutions. Full PnL responsibilities along with the leadership of the managers in multiple locations to develop careers and maximise full personal, company and client potential. Working closely with 100++ clients in utilities, retail, Local Authority, health and financial services, we provided bespoke advertising solutions to fulfill clients' needs. * understand and deliver first class service to customer base * recruit, develop and support teams to exceed goals * attract and secure new clients plus retain and develop existing client base * strong technical skills and commercial acumen * team-builder with strong interpersonal skills * full P&L responsibilities with 45 headcount Show less



Endsleigh Insurance

• United Kingdom
• Insurance

• Customer Service Manager

  • Aug 1991 - Aug 2000

  Began my career in the Client Services Department at HO in the underwriting division and worked my way through Client Services roles, Underwriting and Team Leading roles before heading up the Technical Referral Unit managing non- standard insurance business and inbound contact centre for Sales Division and Clients. Began my career in the Client Services Department at HO in the underwriting division and worked my way through Client Services roles, Underwriting and Team Leading roles before heading up the Technical Referral Unit managing non- standard insurance business and inbound contact centre for Sales Division and Clients.